Listening, 121s and Tom Peters

I have been an avid reader of Tom Peters since in Search of Excellence.  Must be almost 20 years!

He put a post on his blog today that for me captures the purpose of weekly 121s.  It is about establishing a relationship in which you can listen respectfully- and in which the person you are managing can tell you important stuff.  Tom says:

“Listening may or may not be an “act of love” or way to “tap into people’s dreams,” but it sure as hell is:

  1. an uncommon act of courtesy and recognition of worth from which
  2. you will invariably learn amazing stuff if you can just keep your damn mouth shut and ears open with an expression of interest on your face and
  3. it will build-maintain relationships beyond your wildest dreams. “

Courtesy, respect and recognition.  Learn amazing stuff.  Keep your mouth shut.  be interested.  Build relationships.

Not a bad set of outcomes for a managers who is willing to put in the effort.

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