Ten Steps to Better Management

Step 1: Clarify, negotiate, and commit to your role as manager.

  • Many management jobs will have changed priorities in response to the current economy.
  • Check with your manager that you are doing what is best for the organisation.
  • Check with your conscience that you are doing what is best for you and your team.
  • Check that you are prepared to do the work that will help others to be outstanding.

Step 2: Understand the results you are expected to produce.

  • If you are to be recognised as an outstanding manager you need to know what excellence looks like.
  • At the moment you might be expected to drive costs down while producing more value.
  • Watch out for mediocrity. Expect excellence. Don’t let the current climate be an excuse to cut corners.

Step 3: Know your business.

  • Know what excellence looks like. Recognise the behaviours and habits that lead to it.
  • Recognise behaviours and habits that undermine it.
  • Understand the metrics that are relevant to your part of the business. Use them to get better.
  • Understand what your organisation needs from you – now.

Step 4: Build a great team.

  • Recruit, develop and retain people who will take responsibility and work independently – within parameters agreed with you!
  • To make sure you retain your best staff in difficult times talk to them – give them control – give them the chance to shape the organisation and their future in it.
  • Build a team that you can lead – not a flock that you have to herd.

Step 5: Ensure your team knows what excellence looks like.

  • Feedback, feedback, feedback.
  • Coach, coach, coach
  • Delegate, delegate, delegate
  • If you are not sure what constitutes excellence in your business – FIND OUT QUICKLY!

Step 6: Plan – with flexibility.

  • Review and revise plans on a weekly basis.
  • Expect progress on a weekly basis.
  • 121s are ideal for this.

Step 7: Get out of their way.

  • Help them to do great work.
  • Listen to them.
  • Understand what stops them from being great.
  • Get barriers out of their way.

Step 8: Be engaging.

  • Be positive and constructive.
  • Smile a lot.
  • Be energetic and hopeful.

Step 9: Proactively manage progress.

  • While change IS inevitable – progress is not.
  • Make sure that everyone knows what constitutes progress and has their own plan to make it.

Step 10: Leave a legacy: develop people and the organisation’s capacity to produce results.

  • better meetings
  • more focus
  • more knowledge and skills
  • more professionalism
  • better execution
  • higher standards

This post was inspired by Lisa Haneberg over at Management Craft.

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