Sometimes saying thanks can be just too much work. You know you should drop someone a thank you card – but it is just too much effort to get to the shops and somehow it never gets done. So you just fire off an impersonal e-mail.
Instead, make it really easy to say ‘Thanks’ by setting up an emergency ‘Thank You’ kit. It should include some beautiful cards or notepaper, some postage stamps, and a selection of small but interesting gifts (I tend to give books or toys!). If you have to regularly thank chocolate loves you might want to look at this new service from Thorntons. (Big Thanks to Jayne Pickard from Encompass Marketing for the idea!)
You might also want to think about recording just how often you say thanks – and who to!