Good bosses delegate.
Great bosses set up sensible monitoring routines so that they know how that delegation is going.
Good bosses engage employees in helping them with major projects.
Great bosses give their team members the major projects and are available to support them as required. They give the team members room to operate – without cutting them off.
Good bosses walk around the office talking to people – what Tom Peters calls Managing by Wandering Around or MBWA.
Great ones do that too, but they are careful not to ‘intrude’. They use MBWA as a way of getting information that helps them to give accurate feedback, to coach effectively and to delegate.