- What percentage of your clients come back to you for further support?
- What percentage do you just see once?
- What percentage of your clients go on to open a business?
- What percentage decide that enterprise is not for them?
- What percentage decide that they want to run their own business – but decide that they can’t make THIS business idea work.
- What percentage open a business – but don’t make it through the first/second/third year?
- How many different clients do you meet in a month/year?
- How many 121 sessions do you run in a month/year with clients?
- What is your average percentage occupancy? ie how much of your capacity is being used (by the people that you are meant to be supporting)?
- Are you really contributing to the development of an enterprise culture?
- What is your reputation with:
- clients and their friends and families
- other regeneration and community development professionals in the community?