I often meet managers who are obsessed with plans and performance. As a result they tend to focus on deviance. Things that go wrong, that don’t meet the plan.
As a result they find it hard to see and acknowledge the good stuff. The vast majority of their feedback is about problems and they fail to acknowledge or even see the good work that is done every day.
If you need convincing that you only see what you are looking for try this video for size.
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