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Some thoughts on the Front Line

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  • Front liners are capable of taking on far more responsibility than the boxes the system puts them in.
  • Front liners are very modest about their own abilities and skills.
  • Front liners want to do a great job for patients.
  • Managers must learn to let go of more of the power they have thus allowing front liners to get on with the job.
  • Managers must be there for support when front liners need it – they are well capable of judging when they need help.

Sensible reflections from Trevor Gay’s Simplicity blog

I am sure that you will agree with much of it.
But do you ACT on it?
Or do you let ‘the system’ get in the way?

Better Mentoring

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Thinking of setting up a mentoring scheme?  Here are some top tips to improve the chances of success:

  1. Educate mentees in how to choose and use a mentor – this will provide a better return on investment than training people in how to be good mentors
  2. Offer a mentor matching service – but always encourage people to look for their own mentors first – this ensures relevance
  3. Always encourage people to check out a few potential mentors rather than allocating them one
  4. Train people who have already been approached to become mentors – avoid training a whole bunch of people who want to mentor, but for whom there is no demand

Please do add more….