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In Support of 121s

October 23, 2007 by admin

Carmine Coyotes Slow Leadership blog is one of my favourites. In this post she describes with great eloquence the importance of ‘Right Relationships’ to effective leadership. Carmine writes:

Dealing with people takes time. You need time to get to know them, time to establish trust and respect, time to recognize their strengths and weaknesses, and time to help them develop and grow. Perhaps the worst aspect of the frenetic management pace that’s becoming the norm is the way it deprives leaders of the time to spend with the people they’re charged with leading.

How do your colleagues, friends, and subordinates know that you’re interested in them? I mean truly interested in their welfare and progress, not just focused on them as useful to you in some way: shoulders to cry on or “worker bees” with a tough budget to meet in honey output.

 

The answer is simple: it’s the amount of quality time you spend with each one.

Absolutley!

For most managers it is not about spending more time with their team members. It is about focusing the time on them – the team member – rather than on the manager or the organsiation. It is about scheduling the time in advance rather than relying on impromptu meetings. It is about preparation and follow through.

Weekly, 30 minute, documented 121s.

Filed Under: Leadership, management Tagged With: 121s, communication, Leadership, management, performance improvement, performance management

Going from Good Manager to Great: Part 1

October 12, 2007 by admin

This is the first of a series of posts looking at what most managers need to work on if they are to go from being an OK manager to being a great one.

Understand the Maps

Part 1 – Learn to Read (and Shape) the Maps

Most managers have a pretty good idea of what they need to get done. They have their own map of ‘organisational’ priorities. Their management consists of allocating tasks and shaping work according to this map. It is the only map that matters!

Great managers understand that every employee carries around in his or her head their own ‘map’ of their priorities. Every one of those maps is different. And they all differ from the manager’s organisational map. Great managers know that it is these personal maps that really decide what gets done. It is these that hold the key to performance. Understanding personal ‘maps’ is crucial as they drive decision making and motivation. They provide the directions in which their owners channel their energy, skill and drive.

Each person’s map differs because of the beliefs that each person holds. For people who are confident and self-assured the maps are full of shallow gradients and interesting looking paths. For those who are less confident they are full of rocky precipices and ‘dead end’ canyons. Each persons map is dynamic an dis being continually shaped. Great managers play a full part in the shaping process.
For some people work is a place of stability and security where they want routine and fixed hours. These are the loyal soldiers who get things done. Others are innovators, mavericks and change-makers who are always looking for ways to change the world. For ‘loyal soldiers’ the maps are relatively gentle and serene – for the change monkeys they are a series of first ascents, usually with frequent falls and patches of white water. For most of us the maps cover mixed ground.

Great managers know that it is not enough to simply publish the organisational map – and hope for the best. They spend time in conversation with each employee helping them to explore the organisational map and to shape their own personal map appropriately.

The best way to improve your map-reading skill is simply to do it. Spend more time 121 with your people – looking for clues to their own peronal maps. Are they looking for a serene stroll or a wild adventure? Are they fired up by the thought or increasing margins or fearful of the consequences?

Spending just 30 minutes a week 121 with each person will be enough understand their maps and enable them to give their very best to work.

Improve your management map-reading skills here!

Filed Under: Leadership, management Tagged With: 121s, communication, Leadership, management, performance improvement, performance management

Just Imagine…part 2

October 4, 2007 by admin

Stairway to Organisational Heaven?

Just imagine…

1. You work in an organisation where everyone gets 30 minutes every week 121 time with their manager to look at how the right work can be done more effectively and to work on communication, trust and respect;
2. Everyone is coached – every week – by their manager. They learn things on a weekly basis and use what they learn to create value;
3. Everyone gets feedback – several times a day. The feedback recognises, appreciates and encourages the good stuff. It also raises awareness around behaviours that people might want to re-think. Everyone knows that feedback is not an emotional big deal. It is just information that is designed to help;
4. Everyone delegates effectively. They expect to be delegated to at least every other month as part of their professional development. Managers ‘delegate and develop’ routinely so that they can consistently do the important (but never urgent) stuff well (stuff like strategy, RnD, customer contact, stakeholder management etc).
5. People who struggle to deliver on their role in the time that the organisation pays them are helped – through feedback and coaching – to find ways to get what they need to get done in the work hours available to them.

What difference would developing these 5 management processes make in your team?

Filed Under: Leadership, management Tagged With: 121s, coaching, communication, decision making, delegation, feedback, improvement, Leadership, management, one to ones, performance improvement, performance management, practical, processes, progressive

Something for Nothing in Harrogate…

October 3, 2007 by admin

free.jpg

Would you like to learn a management tool that is guaranteed to:

  • Save you time
  • Increase levels of trust in your team
  • Improve communication
  • Make you a noticeably better manager
  • Get more done – more quickly
  • Accelerate the professional development of your team, and
  • Reduce the pain of performance reviews?

Then come along to a free introductory session of the Progressive Manager’s Network at YMCA Training in Harrogate on October 19th from 13.30 to 16.30.

At the event you will get a free gift to help improve your management worth more than £25.

Places are strictly limited so please book your place online here. Or call me for more information on 0113 2167782.
If you know of a manager who might be interested please forward them a link to this page.

Many thanks,

Mike Chitty

Filed Under: Uncategorized Tagged With: 121s, communication, event, performance management, practical

Interruption as the Biggest Enemy of Productivity?

September 13, 2007 by admin

Mark Howell over at Strategy Central writes:

Do you know what the biggest enemy of productivity is? Can you guess?

According to Jason Fried, founder of 37signals, “proximity is an invitation to interruption and interruption is the biggest enemy of productivity.”

Interruptions maybe a problem – but proximity is not the cause.

I work with colleagues all over the world – and I often wish we shared an office – especially when we have a telephone conference. Proximity improves communication and understanding, deepens relationships and provides some lubricant to getting things done!

The problem may be:

  1. a lack of protocols and agreements about an ‘open door policy’ and what it means. Especially when there aren’t any doors!
  2. no formal planned times for 121 communication to take place. If there were then 99% of the non-urgent stuff could wait for the planned time.
  3. a lack of assertiveness in handling inappropriate requests or contact
  4. people are just so dis-engaged with the work that they just don’t care.

Whatever the problem – it is not proximity.

Filed Under: management Tagged With: 121s, communication, management

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