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New Workshop – Improving as an Enterprise Coach

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Early Bird Tickets are now available at just £199 (plus booking fee) to join me for a one day workshop in Leeds called Improving as an Enterprise Coach.  The workshop will be held on June 9th and will run from 09.00 to 17.00.

You can book your place here – http://enterprisecoach.eventbrite.com/

What Will We Do?

This one day workshop introduces a model of enterprise coaching that takes you from making initial contact with individuals and groups on the enterprise agenda through to enabling them to make real progress and managing a professional and ethical exit strategy.

The workshop will provide practical help with:

  • Making Initial Contact
  • Gaining Entry – Getting an Invitation to Help
  • Contracting – Setting ground rules for the helping relationship
  • Collecting Data on the Enterprising Goal
  • Generating Options and Making Decisions
  • Making and Implementing Plans
  • Managing Your Exit – Promoting Independence

It will help to increase the efficiency and effectiveness of your work as an enterprise coach.

It will also provide you with a framework for managing your own professional development as an Enterprise Coach.

Who Should Attend?

The event will help anyone who has to help others with their enterprise journey.  You may be a business adviser, an enterprise coach or act as a business mentor in further or higher education.

The workshop is relevant to any level of experience – as long as you are working to help others on their enterprise journey.

Some Testimonials

“Mike Chitty is one of the UK’s leading practitioners in design, development and provision of enterprise and entrepreneur coaching and support. Over the last ten years, from before he was a groundbreaking CEO of BLU, my organisations have been the beneficiary of Mike’s work. I still regularly read and learn about his contributions and programmes which are proven, practical and above all highly rated by the clients in making the UK a better place to start and run your own enterprise. We have a long way to go in the UK before we can proud of our enterprise and entrepreneurship offer but Mike’s work will get us there faster. Everyone I have recommended him to in the past has been very pleased that I did so.” – Tony Robinson, Founder & Executive Director (CEO), SFEDI Limited

“The enterprise coaching training was excellent. The subject matter covered theory and included practical application, it was thought provoking. It challenged my perception of my coaching style which I had become comfortable with, and tested my limits in terms of acceptance.  It provided a number of tools which I was then able to use in a positive way with my clients. I would recommend the course for continuing professional development. Mike is a great communicator and has a wealth of knowledge of enterprise coaching which he imparts in an innovative and thought provoking way.” – Barbara Morton – Enterprise Gateway Director  – SEEDA

“Mike is an expert in community development & a coach/trainer/ consultant of the highest quality. He challenges individual and organisational perceptions on regeneration issues and is among those leading the way. Looking forward to working with him again immensely.” – Simon Paine – Enterprise Gateway Director – SEEDA

Getting to the Nub of Things

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Many coaches consistently fail to get to the point where their client is really going to tell them anything worth listening too.   They rarely get to the nub of things.

The conversation is often a pretence where both parties say the things they need to say in order to satisfy their respective bureaucracies with little or no real intention of any transformation taking place.   They play the game and keep the scores.

Many ‘enterprise coaches’ are little more than glorified sales people for the enterprise fairytale and act as modern day pressgangs to fill workshops and provide a ‘continual source of referrals to the mainstream’ which is neither resourced nor trained to deal with them properly.

So much talent and potential is lost because we rush its development and plug it into systems designed to provide management with outputs rather than provide people with a real chance of transforming their lives.  We put people into systems instead of into potentially transformational relationships.

Getting to the point where we can have really powerful, transformational conversations takes time, real skill and a lot of trust.  This is the work of the enterprise coach.

So what is at the nub of things?  What are the kinds of conversations that transform lives?  In my opinion they are conversations about identity, about being someone that you can face in the mirror every morning.  About developing passi0n, commitment, resilience and perseverance

Reflections on the Enterprise Coaching Conference

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The Enterprise Coaching conference held in Derby yesterday got me reflecting again on what I have learned from 20 years experience in working with enterprise coaches and people looking to make progress in their lives.  It also prompted me to re-read Ernesto Sirolli’s PhD thesis – available on the web here (PDF).

He suggests that 4 key principles should underpin the work of the enterprise coach (Sirolli calls them Enterprise Facilitators™ – a term on which he claims a trademark).  These principles are:

  1. Only work with individuals or communities that invite you.
  2. Never motivate individuals to do anything they do not wish to do.
  3. Trust that they are naturally drawn towards self-improvement.
  4. Have faith in community and the higher social needs that bond it together.

Each of these principles stems from an approach to providing help that is genuinely person centred and responsive rather than interventions designed to achieve the policy objectives of the state.

Sirolli argues compellingly that any violation of these 4 principles may lead to a self satisfying and self serving illusion of help but will in practice inhibit the long term development of an enterprise culture in the community.

Each of these 4 principles is worth significant reflection and its implications for our practice as coaches, and perhaps more importantly service designers and managers should be careful considered.

Here are a few questions to prompt the process:

  • What would you and your service need to be like so that the people that you wish to support w0uld actively and willingly seek out your support? What would you have achieved?  What would your reputation be like?  Would you use offers of money or marketing campaigns to win attention in the community?  If you only worked where people really invited you, would you have any work?  What would you have to do in order to start ‘winning invitations’?
  • If we do not motivate people then how can we help them to change?  Do they need our encouragement and motivation to pursue objectives that are in their own self interest?  What are the risks of motivating and initiating?
  • What would happen if we just trusted people to move in a direction that leads to self improvement?  If we rely on the development of a natural human instinct rather than imposing an external perspective of what constitutes progress will ANY of our clients move forward?  What might happen to our performance metrics if we really worked at the natural pace of the client?  What might happen in the long term to our effectiveness and impact – if we survive the short term problems?  What is the role of the enterprise coach in working with clients whose natural  inclination to self improvement has been somehow stalled?
  • Is it sufficient to just have ‘faith’ in the ‘higher social needs’ that bind community together or does our work require a more practical approach to developing the role of the community in supporting individuals who are looking to make progress?

Our work needs to be grounded on principles if it is to be effective.  It is not just about the techniques of coaching versus advising, mentoring or counselling.  It is not just about managerial pragmatism in pursuit of the narrowly economic objectives of most funders and policy makers.

It is about our role in engaging with individuals and communities on the agendas that matter most to them.

It is about how best we can help people to engage in the rich infrastructure of services and support that is already out there if they wish to use it.

It is about how we can influence the design and delivery of these services (including mainstream business support) to ensure that they are both cost effective and relevant.

But most importantly it is about how can provide consistent and long term relationships that people can trust enough to help them as they confront the risks and challenges that come with stepping outside of the comfort zone and continuing the journey of self improvement.

Encouraging people to start on these journeys with promises of help and support, and then withdrawing that help and support when funders and policy makers shift their priorities not only destroys trust in us but also leaves our clients high and dry.  If current funders are not willing or able to honour the long term commitments that serious endeavours to change the enterprise culture in communities requires then we perhaps need to find some new investors.

As George Derbyshire said – perhaps it is time to ‘Sack the Boss’.

Craft, Motivation and Wasted Talent

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Richard Sennett’s ‘The Craftsman‘ is well worth the considerable effort it has taken me to read it.  Although very well written many of the ideas it tackles are not easy!

He makes the point that we have used tests of intelligence and education to smear citizens along a bell-shaped curve of distribution that is in fact very flat and very wide.  As a result we have come to believe that ‘ability’ is not anywhere near uniformly spread through society.  And this belief has been used to justify the increased public investment in the education of the most able and the relative paucity of opportunity offered to those who, in the tests, appear to be ‘less able than average’.

Sennett then argues that this is a social construction with little basis in facts, outside of educational IQ tests such as the Stanford Binet.  These tests rely on questions to which there is an answer – either right or wrong.  They cannot deal with questions where the answer is a matter of opinion or insight.  Where the answer is contestable.  This especially, argues Sennett, serves to discriminate against those whose talents might lie in developing real craft skills.  Sennet is at great pains to point out that these are not just about traditional crafts but anything where learning happens over a long period of application through experience, reflection and adjustment.   This includes many roles that are incredibly relevant in modern society.  People who are capable of this craft type learning may do poorly on the Stanford Binet and its equivalents (SATS) and from that point on they are socialised as ‘low ability’.  Or those that thrive on the assessment regime they are socialised as ‘Gifted and Talented’.  It is hard to know which is more damaging!

This socialisation has little to do with true potential or inherent capability and more to do with what we choose as a society to recognise, label and invest in.

Sennett’s argument (again assuming that yours truly has understood it) is that capability is MUCH more evenly distributed – we just might need to search for it with a much more open and creative mind.  Many more of us are capable of doing ‘good work’.  This insight would have enormous implications for how we organise education.  Sennett says;

“Motivation is a more important issue than talent in consummating craftsmanship”

Socialisation serves to disconnect many of us from our talents as they are neither recognised not valued.  The capabilities remain, but our motivation is eroded.  Re-establishing motivation then becomes more important than extant talent.  Indeed the key motivation required to renew the search for potential and to enter into a period of ‘craft type’ learning action, reflection and adjustment, often over a period of years until the capability becomes a craft.

Another leading academic Nobel prize wining Amartya Sen also talks about capability, its recognition and development as a central tool in poverty reduction.  He also recognises the structural processes that serve to justify the enormous gaps between the haves and the have nots on a global scale.

Perhaps one of the vital roles of the enterprise coach is to help people to challenge the way that society has shaped them and to renew the search for ‘capability’ – the potential of those who use our services that has often been suppressed by societies warped, distorted and narrow perceptions of ability.

This is the Craft of the Enterprise Coach.  And it may have nothing to do with starting a business.