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Building a High Performing Team – Part 2 – Anticipate Conflicts

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Organisation divides people. It sets up conflict:

  • Who does what? – task conflicts
  • How do we get this done? – process conflicts
  • Who gets what? – resource conflicts

Failure to anticipate, recognise and resolve these conflicts leads to the most dangerous conflicts of all – personal conflicts.

Two people in conflict can usually both make a plausible case for their position. You can of course handle these conflicts just by issuing a decree. However the value of a high performing team, and the measure of your ability to manage it is in getting a decision that has allowed everyone to have their say, for pros and cons to be fully explored and for commitment to making the decision work to be built.

Handled like this, conflicts become powerful team building tools as people start to recognise that the group can make better decisions than any one individual and that no one person has all the information required to make the best decision.

Building the Social System for High Performance

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Whenever you see an organisation doing something consistently well, you can be sure that there is an effective social system behind it. The social system is made up of both a hard and a soft landscape. The hard landscape is that of meetings, information flows and decision making processes. The soft landscape is to do with behaviours, attitudes, values, respect and commitment.

Effective managers recognise their role in developing both the hard and soft landscapes of the social system – but recognise that it is the soft landscape – the way people and teams work together that really drives culture and performance.

When trying to initiate change, less effective managers work on the hard landscape. They change the organisational structure, replace key people or alter what is measured and rewarded. While such changes maybe necessary, they are NEVER sufficient.

It is the interactions between people that need to be changed, the information flows and the decision making processes. If people are not having the right discussions or behaving in ways that drive values and performance then the managers’ job is to influence them to adopt different ‘value creating’ behaviours.

In most cases this can be done using feedback. In other cases it may require more concerted efforts at coaching for the desired behaviours.

Recognising and shaping the behaviours that drive values and performance is the hallmark of an outstanding manager.

The social system changes and enables the organisation to perform consistently well because managers use mechanisms that ensure that the right conversations happen consistently and frequently. These conversations improve the quality of decision making and encourage behaviours in people’s every day work to accomplish the elusive goal of culture change.

Sue Wiley on Why and How PMN Works for Her

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Renew Banner

Sue Wylie is the office manager at re’new in Leeds.

She has attended four PMN workshops and has used much of what we have covered in her work.  In this podcast she talks about PMN and how it works for her.

Sue explains why;

  • she thought she would never have enough time for 121s – but now would not be without them, and
  • how 121s actually save her time and avoid interruptions in her working day
  • how the principles and practices have driven progress in her team
  • the impact that 121s with her manager have had in her

You can listen to the podcast here.

Enjoy!

Many thanks Sue!

If you have attended PMN training and benefitted from it, and would like to make a podcast with me – just let me know!  You could become an iTunes star!

Set the Foundations

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The Mavericks at Work blog reminds us that all the:

co-creation

empowerment

mass collaboration

blogging

YouTubing

MySpace-ing and

Facebooking

 

in the world isn’t going to help if you don’t already have some very persuasive answers to some very basic questions:

 

  • What ideas are we fighting for?

  • What do we see that the competition doesn’t?

  • How are we rethinking our business every day?

The Team Building Away Day – And Why They Never Work

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“In order to strengthen the concept of team working and/or cross sector team working, part of the awarding authority’s training budget is allocated to teams/regions for development days out of the office. Corporate training days for all the awarding authority’s staff are also held three times per annum, with the aim of promoting communication and sharing …”

I see this sort of thing on an almost daily basis – and it drives me mad!

An ‘authority’ with silos and poor cross-sectoral working thinking things will be fixed with some time out of the office teambuilding.

When teams start solving problems involving planks, barrels, rafts, pretend minefields/alligators/swamps and so on, team work will come shining through, because it will be incentivised, praised and rewarded. Trainers will look for behaviours that lead to good teamwork and cross departmental collaboration (open, honest communication, good listening etc) and will reward these behaviours with affirming feedback, praise and a warm cup of Bovril. Behaviours that undermine good teamwork will attract adjusting feedback and suggestions for behaviours that might work better. Team performance will be compared and clear winners and losers will be established – and no-one will want to lose.

The trainers will do what good managers would be doing every day. Observing what people do, comparing it to what the organisations requires from them and providing feedback and coaching.

Instead of burning the training budget with expensive off-sites and corporate training days the ‘authority’ should invest in setting up a process for clarifying the kinds of behaviours and outcomes that it wants to see in the organisation.

It should then set up a rigorous system of supervision and support (121s) so that every employee gets weekly feedback and coaching designed to encourage the desired behaviours and discourage the rest.

For a fraction of the cost of these ‘offsites’ the desired behaviours would become prevalent throughout the organisation within 6 months.

GUARANTEED.

So the next time you find yourself asking your training department to set up a Team Building away day – just ask yourself if there might not be a better, more systematic and cost effective way of getting the results that you want.

Or better still – give me a call!