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Social Enterprise and Good Work…Provoked by Craig Dearden-Phillips

September 23, 2010 by admin

Craig Dearden-Phillips wrote an excellent piece on the need to financially incentivise social entrepreneurs.

When I read it I was not sure whether I agreed violently or disagreed violently.  Let’s just say I ‘felt’ strongly about it.  It troubled me.  I was provoked.  As I am sure Craig was when he wrote the piece.

Schumacher (Fritz, not Michael) helped me to explore the basis of my feelings.

He pointed out that from the perspective of the employer, work is a bad thing.  It represents a cost.  It is to be minimised.  If possible eradicated – handed over to a robot.  This truth always makes me smile when the government talks of the private sector ‘creating jobs’.

From the perspective of the worker too it is  often a bad thing. What Schumacher called a ‘disutility‘. A temporary but significant sacrifice of ‘leisure and comfort’ for which compensation is earned.

Schumacher pointed toward a Buddhist perspective where work serves three purposes:

  • to provide an opportunity to use and develop potential
  • to join with others in the achievement of a shared task – to provide opportunities for meaningful association
  • to produce the goods and services that are necessary for what he called a ‘becoming existence’

He then went on to say

to organize work in such a manner that it becomes meaningless, boring, stultifying, or nerve-racking for the worker would be little short of criminal; it would indicate a greater concern with goods than with people, an evil lack of compassion and a soul-destroying degree of attachment to the most primitive side of this worldly existence

What can we do to make sure that more of our work is ‘good work’ and not merely a disutility for which we are compensated?

What products and services do we really need for a ‘becoming existence’.

This for me is the true role of the ‘Social Enterprise’ sector in our economy.  The development of good work.  The enhancement of association and compassion.  To provide a real alternative to the mainstream work as profitable disutility philosophy of much (but not all) of the private sector.

And there is no good reason why we should not take sufficient value from our business to lead a ‘becoming existence’ is there?  So I agree with Craig’s thesis, but not with the line of argument that took him there.  Are the risks really any greater?  Can a business be anything other than directly social?

I’m trying to learn just to die with pride,

Like the birds and the trees and the earth in time

But I’ve got this complex and it makes me fear,

That I’ll die knowing nothing and feeling less.

Hope and Social

Now, anyone for some truly social enterprise?

Filed Under: enterprise Tagged With: community, enterprise, social capital, social enterprise, strategy, transformation

Meet Emily Farncombe – #Leeds Upholsterer

September 21, 2010 by admin

[vimeo http://vimeo.com/14829433]

Filed Under: enterprise, entrepreneurship Tagged With: enterprise, enterprise journeys, entrepreneurship, Love

Sticks, carrots, coercion and coaching

September 20, 2010 by admin

“What we did establish is that the carrots offered were far less effective than the sticks employed.”

Rt Hon Margaret Hodge MP, Chair of the Committee of Public Accounts – talking about the ‘limited effect’ of Pathways to Work pilots

Sticks and carrots have a long and noble tradition in the  management of donkeys.  However even with donkeys there are times when the ‘bribe and  punish’ approach to change management fails:

  • When the donkey is not hungry enough
  • When the effort of reaching the carrot is too great (the burden is too heavy)

In these circumstances we may choose to resort to the stick.  But this too will not work if:

  • the pain of the stick is thought to be less than the pain of moving forward
  • the donkey learns to like the stick and the attention that it brings

But I think the real issue here is not about the limitations of sticks and carrots in the management of donkeys and people.

It is about the complete and utter failure to understand the nature of human motivation.  Motivation is that which energises, directs and sustains a person’s efforts.  Sustains efforts.  Sticks and carrots applied to move a donkey from one (expensive) field to another (less expensive field) do NOTHING to sustain efforts.  In fact it is likely to achieve the opposite.  The donkey returns to its passive state until more carrots and sticks appear on the scene.  And the state wants more enterprising communities?

But the major problem is not treating people like donkeys, and further dulling their enterprising souls.  It is that the state believes that this is the most effective, fair and just way of changing behaviour.  That this is such a common default setting when trying to manipulate the behaviours and choices of its citizens.

And we wonder why ‘community engagement’ is so difficult.  When you have beaten and bribed your donkeys into submission don’t expect them to engage with you, without the use of ever more sticks and carrots.

Perhaps instead of resorting to a coercive approach to change, we might try instead a coaching approach?

Helping people to recognise their long term self interest and how it may be pursued.  Helping  them to develop the power they need to make progress in their lives.  Helping them to recognise that it is possible and that they don’t need to be pushed around by a bureaucratic system of sticks and carrots.  That THEY have choices and agency in their own lives.  Vegetable wielding bureaucrats do not have to be the architects of their future.

And what if someone decides that their long-term self interest is served by staying exactly where they are?

Well, we could just leave them alone and put our time, energy and investment into those that want to explore pastures new.  Why should the squeaky wheel get all the grease?

Because perhaps people are more like sheep than donkeys.  When they see some of the flock moving forward others are sure to follow.

Aren’t they?

Filed Under: enterprise, management Tagged With: barriers to enterprise, community, community development, community engagement, development, enterprise, enterprise coaching, management, marketing, operations, policy, power, professional development, self interest, strategy, transformation

Innovation and Enterprise….

August 16, 2010 by admin

Recently I have been reflecting with Imran Ali about the nature of innovation in the city (of Leeds in this case) and how it might be developed.  The assumption being that more and better innovation will be an unalloyed good in a fast changing, dynamic, complex yet very finite environment.

Most of the discussion has focussed on some obvious innovation levers that we believe could yield some relatively quick and easy wins, such as:

  • encouraging more innovation across traditional boundaries of department or role
  • seeking applications of technology for social innovation
  • thinking as idealists rather than realists – exploring the art of the possible not just the pragmatic
  • providing ‘investment ready’ development programmes
  • engaging non traditional sources of funding in the innovation process and so on.

But the implicit assumption all of these approaches to innovation is of an innovative elite.  A creative class with the brains, the money (or access to it) and the networks to figure out how to make things significantly better for the rest of us.  Scientists, technologists, financiers, policy makers, politicians, environmentalists, campaigners, entrepreneurs (social and not so social) and academics are all encouraged, incentivised and trained to ‘unleash’ their creativity and innovation.

But how many in the city form part of that elite?  The hallowed few from whom progress is expected to emanate or who feel it is their duty to change the workings of the world. A few thousand perhaps in a city of 800 000.  I suspect it is less than 1% of those living in the city.

I believe that innovation, creativity and change in pursuit of progress, are essential human qualities that will find means of expression.  Regardless.

  • How does the potential of ‘innovation’ play out for the rest?
  • How do the processes of creativity and change in search of progress manifest for them?

Well, I suspect there is another slug of the population who are deeply engaged in creativity and change in relation to developing their  practice, in the more or less explicit hope, that they may be able to join the elite.  Training, learning, networking and thinking of ways to get their hands on the innovation levers.  Would-be entrepreneurs, politicians, students, scientists and bureaucrats who are working their way upwards and onwards.  Some, of course will join the elite. But most, by definition, will not.  And they will join another group of potential innovators.

These are the ones who do not wish to change the world/city/community.  Perhaps they have given up on the challenge. Perhaps they never engaged with it.  But the essential creative drive remains and will be expressed.  It may play out through personal lifestyle choices.  Living the environmental life perhaps, gardening,  reducing the golf handicap, pursuing cultural enlightenment, renovating houses/cars etc.  Progress is defined in more or less personal terms.  It is perhaps the pursuit of happiness rather social change.   Work becomes a job rather than a way to make a mark on the world.  Creative courage is reserved primarily for ‘out of hours’ activities.

And then there is another group who never really established a foothold in ‘the system’.  Those for whom a steady salary providing some level of ‘disposable’ income was never really ‘on the cards’.  Vocational and professional routes for creative expression never opened up for them.   From this group I suspect the systems demands not innovation and creativity but just passive compliance.  Do as your told, smarten up tour appearance, brush up your CV and look for a job.  Or at least pretend you are looking for a job.  But the drive to innovation will out.  Creativity will be expressed.

So when we are looking to support innovation in the city where is the great untapped potential?

  • Does it lie in providing more and better support and training to the elite?
  • Or should we try to mobilise middle England, Big Society style, to rally tot he cause?
  • Or should we perhaps change the terms of engagement with those at the margins of the system?  To shift from a coercive approach to a coaching one?

Anyone for ‘Innovation Coaches’ in Leeds?

Filed Under: enterprise Tagged With: barriers to enterprise, community, community development, community engagement, enterprise coaching, entrepreneurship, operations, outreach, transformation

10 Reasons Why You Should Never Start a Business…

August 9, 2010 by admin

I have just been reading Steve Pavlina’s post on 10 Reasons Why You Should Never Get a Job.  Although written with, in my opinion, an offensive and patronising tone (people with jobs are morons, bosses are idiots etc) it does raise some interesting points.  Including the one about ‘getting paid while you sleep with a pregnancy body pillow‘ rather than while you work.  Seductive stuff!

But like so much of the self help and entrepreneurship industry it lacks balance and feels manipulative. So, in the interest of balance, here are 10 reasons why you should never start a business.

1  It may lead to debt and misery

The stats on business success are not that pretty.  For everyone like Steve that earns $40 000 a month from their website there are hundreds if not thousands who are trapped in a business that does not make enough money.  They work long hours for little or no money.  You talk to a Venture Capitalist and most of them will tell you the same.  For every 20 businesses or so they invest in the majority never make a return on the investment.  A few will just about break even on the investment.  And, if they are lucky, perhaps one or two will make some serious money.  Serious enough to cover the failed investments in those other businesses.  So what are the odds?  Are you sure you will be one of the lucky ones?

2  It will put strain on your relationships

When you run your own business it nearly always takes time.  A lot of time.  If you have had children and gone through the ‘terrible twos’ then you will understand what I mean when I say a new business is demanding, just like a toddler.  It takes time and energy.  Of course, so does holding down a job, but running your own business is way, way more invasive.   Many successful business people have left behind them a trail of broken marriages and damaged friendships.

3 It is difficult

Don’t believe those that tell you starting a business is easy.  ‘Just follow these 10 simple steps to business success’ etc.  Business is hard.  And small business is the hardest of all.  Because often there is only you to get the product right, to deal with customers, to do marketing and sales and to manage the money.  In a small business one mistake can take you down for a very long time.   Big business can afford the odd dodgy product launch.  But for small business it may be the end of the road.  You get sick as an employee and there will probably be a job for you to go back to when you are well.  You get sick when you are the business and that might be curtains….

4 Everyone becomes a mark

Unless you are careful the pressure to sell your business will turn everyone that you meet into a potential sale.  Not so long back I heard a primary school teacher telling one of the charges in her enterprise class that ‘everyone you meet is a potential customer’ and ‘remember you are ALWAYS selling’.

5 You become a mark

Once you have got a business everyone is trying to sell you something.  Mobile phones, office equipment, a sure-fire way to earn money while you sleep – yada, yada…And if they are not trying to sell you something they will portray you as a profit obsessed capitalist taking us all to hell in a handcart, profiting from the poor and ruining the environment.  You had better have thick skin.

6 You may become obsessed with money

Because that is how you ‘keep score’ in business.  It is  not enough to do good work. That work has to be profitable.  And if you have not got deep pockets it has to be profitable quickly.

7 You become a lackey to Government

Contributing to their goals of a sustainable growing economy, rather than a sustainable planet, collecting taxes for them and generally helping them to maintain their economic scorecard

8  You become that evil bovine master

When you start a business you are the daddy.  Or mummy.  You are the idiot.  And the hero.  It all rests on your shoulders…

9 You will have an inbred social life

I have met so many entrepreneurs for whom their business has become their life.  And they are trapped in it.  They can’t stop trading, but nor can they make good money. And if they do make good money then they have no-one or no time to spend it with.  They are literally married to the business.

10 You become a coward

If you are lucky, you find what works and you stick to it.   You don’t take major risks.  You can never walk away.  Just day after day the same old same old feeding the beast.

Now of course my 10 reasons are no closer to the truth than are Steve’s.  And that is the point.  No-one can tell you what the right thing is for you to do.

Not now.  Not ever.

So, the next time a slickly dressed and white-toothed smiler promises you that jobs are for idiots and that you too can make money while you sleep, well my best advice is just to look that particular gift horse in the mouth, very carefully.  Especially when they close their post with a link to your very own ‘Make Money Online’ business.

Filed Under: enterprise, entrepreneurship Tagged With: business planning, community development, enterprise, enterprise education, entrepreneurship, professional development, training

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