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A Secret that Few Business Planners Know…

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“It was not reason that besieged Troy; it was not reason that sent forth the Saracen from the desert to conquer the world; that inspired the crusades; that instituted the monastic orders; it was not reason that produced the Jesuits; above all, it was not reason that created the French Revolution. Man is only great when he acts from the passions; never irresistible but when he appeals to the imagination.”

Benjamin Disraeli, British Prime Minister and Novelist, 1804-1881

Nor is it reason, logic and a good business plan that helps a business succeed.

So spend less time developing the business plan and more time developing the vision, passion and skills.

It’s passion, energy, commitment and often a lot of luck that makes a business thrive.

With thanks to Andy Maslen for the quote!

Your work is NOT person centred if…

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My inbox is rammed with emails from various agencies of the State claiming that they are developing person centred approaches to service design, delivery and development.

Most are not.

  • If you have set up a service designed to promote behaviour change because you have been told/asked/contracted to do so by a policy maker – then your work is not person centred – it is policy centred
  • If you have developed a service that only works on predefined agendas, with pre-defined ‘solutions’ and services, then your work is not person centred – it is service centred.
  • If your service works on a  premise that service users are in some way broken, faulty or otherwise in need of your modification (smoking cessation, weight management, more entrepreneurial, better CV and qualifications etc) then your work is NOT person centred.
  • If you push your services on people without being invited, using systems of sticks and carrots, and large marketing budgets, to promote engagement – then your work is not person centred – it is, to some degree at least, manipulative and coercive.
  • If you make decisions that prioritise achieving targets over the wellbeing of the people that use your service – then your work is not person centred.  It is target centred.

Person centred work is done:

  • At the invitation of the person – they invite you to work with them – primarily based on their perception of your relevance to them and their agendas.  If people are inviting you to work with them and finding the process helpful then word of mouth will soon spread and you do not need to spend vast sums promoting your service.
  • When the person sets out their agenda and accesses the support that they choose (rather than those that your agency is set up to deliver).  They always have choices and person centred work helps them to recognise these and prioritise amongst them.
  • When interventions let the person decided whether they wish to engage with ‘professional service providers’ and/or with their neighbours and peers – they don’t assume that the solution lies with experts and ‘mainstream’ providers.
  • When the ‘whole’ person is acknowledged and accepted – not when we fragment them according to our service design.  If we have a service that is just designed to promote health, crime reduction or entrepreneurship – then we are not person centred.

This matters enormously.

Once we start to take the ideas and ideals of person centred working seriously we can transform the impact of the so called ‘helping services’.  Instead of a Nanny State we can have an enabling and empowering state.  And people can really start to recognise their own responsibility for helping themselves in a context that is out to help rather than to fix.

Carl Rogers in On Becoming a Person had this to say:

It has gradually been driven home to me that I cannot be of help …by any means of any intellectual or training procedure.  No approach which relies upon knowledge, upon training, upon the acceptance of something that istaught, is of any use.  These approaches are so tempting and direct that I have, in the past, tried a great many of them.  It is possible to explain a person to himself, to prescribe steps that should lead him forward, to train him in knowledge about a more satisfying mode of life.  But such methods are, in my experience, futile and inconsequential.  The most they can accomplish is some temporary change, which soon disappears, leaving the individual more than ever convinced of their inadequacy.

The failure of any such approach through the intellect has forced me to recognise that change appears to come about through experience in a relationship.

…

If I can provide a certain type of relationship, the other person will discover within himself the capacity to use that relationship for growth, and change and personal development will occur.

Carl Rogers – On Becoming a Person

So my plea to you: If your work is not genuinely person centred – please don’t say that it is. You will just be serving to reduce the chances of genuinely person centred approaches ever getting a fair crack at the whip.

And if you you want to explore how you can adopt genuinely ‘person centred’ approaches then please do get in touch!

Warming the Cockles of Enterprising Hearts

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I recently ran some 2 hour workshops for staff at Wakefield College where steps are being undertaken to ‘Embed Enterprise’ across the curriculum.  I got some lovely feedback about the sessions:

  • Enjoyable structure to lesson; enterprise from another angle.
  • Great presenter learnt a lot of new ideas of how enterprise can be embedded across the college.
  • Good varied discussion; topic was quite thought provoking, good and interesting speaker.
  • Inspirational; thought provoking.
  • Really helped me understand the concept of enterprise, both personally and to help the adults I work with.
  • Interactive: Thought provoking
  • Very interesting presenter, stimulating & thought provoking, it flew by.
  • Session leader engaging, funny, and interesting – actually had something important to say.
  • Excellent input led by an interesting person who has credibility and vision.
  • Motivational speaker, clear messages, fun! Message matured my view of what teaching is about.
  • Right messages about enterprise, good pace, good balance of theory and anecdote, good understanding of issues in FE.
  • Stimulating, helped me look at my position at college in a slightly more “empowered way”.
  • Thought provoking, lots of ideas I would like to follow up on / research (if time permits).
  • Food for thought, helped me to basically understand the role of enterprise, training and business has to fill the gap not the need.  A really good session.
  • Flexible, great knowledge, inspiring.
  • Fab delivery, stimulating ideas I’d really like the power points and any refs etc.
  • Brilliant!…….. really interesting, interactive.
  • Variety,  fantastic thanks.
  • Very interesting, good tutor, good use of IT.
  • Interactive excellent, provoking thoughts, highlighted further development, how to manage entrepreneurship.  Team sessions with staff about developing enterprise.
  • Varied session covering a wide topic.  Encouraged reflection on own practice and future role in college.
  • Made us think, interactive, quite moving at times.
  • Very thought provoking, interesting topics and examples, well presented.
  • Good depth.
  • Fantastic delivery, so useful and incredibly inspiring.  Very relevant and realistic, thoroughly enjoyable.
  • (Strengths), presenter and activities, style personality knowledge.

Do get in touch if your team could do with the cockles of their enterprise hearts warming.

Enterprise Coaching – One Day Workshop

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Just been putting together a one day Introduction to Enterprise Coaching programme. Unfortunately because delegates are coming from far and wide we have a late start and early finish.
Here is the outline:
10.30 Arrive, register, welcome etc
11.00am Introductions and Objectives Exercise
11.30 – What are we Trying to Achieve with Enterprise and Entrepreneurship?
12.00 – Self Directed Learning – a framework for managing and leading our own development
12.30 – When I was a Kid – An Insight into (part of) our target market
13.00 – Lunch
13.45 – Situational Enterprise – understanding technical and psychological demands of the service
14.15 – The Enterprise Coaching Cycle and 4 Interventions styles
15.00 – An exercise in acceptant interventions
15.30 – Self image and enterprise
15.45 – So what might change?
16.00 – Close
How does it look?  Interesting?  Challenging?  Relevant?

Just been putting together a one day Introduction to Enterprise Coaching programme. Because delegates are coming from far and wide we have a late start and early finish.

Here is the outline:

10.30 – Arrive, register, welcome etc

11.00am – Introductions and Objectives Exercise

11.30 – What are We Trying to Achieve with Enterprise and Entrepreneurship?

12.00 – Self Directed Learning – a framework for managing and leading our own development

12.30 – When I was a Kid – An Insight into (part of) our target market

13.00 – Lunch

13.45 – Situational Enterprise – understanding technical and psychological demands of the service

14.15 – The Enterprise Coaching Cycle and 4 Interventions styles

15.00 – An Exercise in Acceptant Intervention

15.30 – Self Image and Enterprise

15.45 – So what might change?

16.00 – Close

How does it look?  Interesting?  Challenging?  Relevant?

What else would you want to see covered?

There is so much material and so little time!

Enterprise Coaching is Being Broken

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Broken
Broken

I get so frustrated when I see a 4 day enterprise coaching course being commissioned that pays little or no attention to what makes the role of the enterprise coach different from the business adviser.

I witnessed one recently, delivered by an Enterprise Agency (so they MUST know what they are talking about) that started with a half day on ‘Building  empathy and rapport’ (this should have been subtitled ‘Using psychological flannel to manipulate your client’) before going on for a full three days about ‘business planning’, ‘marketing’ and ‘finance’.  It even included a ‘very useful’ glossary of financial terms that every enterprise coach should know (things like profit, loss, break-even and cash flow).  Essentially it was a four day course of basic business advice re-branded ‘Enterprise Coaching’.  SFEDI accredited which is handy, except as far as I know SFEDI have yet to do develop any standards for Enterprise Coaches (which makes me wonder how they can accredit the course)!

  • The challenge facing the enterprise coach is NOT to provide business advice to people living in areas of deprivation.
  • It is NOT to help people who want to start a business to develop viable business plans.
  • It is not to sell them places on workshops or training programmes – even if this is what mis-guided funders incentivise them to do.

It IS to:

  • make connections in communities
  • become trusted
  • have structured conversations that help people to uncover their aspiration and to get back in touch with their potential,
  • help people assess their options and choices and make decisions that are most likely to help them make progress with their lives.
  • to engage with pre-contemplators and to help them contemplate.  It is to help contemplators to prepare for change and to ensure that they can access relevant, high quality and personalised specialist services.

Enterprise coaches develop people.

They unstick people.

They help people to grasp the possibility and practicalities of progress.

They help people to get in touch which their enteprising soul.

They build social capital, they put people in touch with fellow travellers and with sources of specialist support.

They work on shaping social contexts to make them more supportive of enteprise.

Some of the people they work with will go on to develop businesses.  Others will go back into education and skills, some will remain as before.

After a relationship with a skilled and powerful enterprise coach each one of them will have been challenged to think about what they want to get from life and how they are going to get it.

They may not have had ‘Break-even’ explained.

The concept of enterprise coaching is being broken.

It is being broken by bureaucrats who believe that the best way to increase start up rates is to put watered down business advisers into deprived communities to push self employment and entrepreneurship.

It is being broken because the enterprise industry is exploiting an opportunity to re-package ‘bog standard’ business advice under another name and sell it to unsuspecting and ill-informed regeneration commissioners.

It is being broken because Reality TV and the media at large insist on promoting the ‘Entrepreneurship Fairytale’ in which all that is needed is a good idea and few hours with a business adviser.

It is being broken because we lack a brave, positive and long term approach to developing more enterprising communities.

It is being broken because we are not seriously trying to engage the disengaged in making a better life.

Anyone ready for a change?