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How to Kill a New Idea

March 2, 2009 by admin

“A new idea is delicate.

It can be killed by a sneer or a yawn;

It can be stabbed to death by a joke or

worried to death by a frown

on the wrong person’s brow”

Charles Brower

Filed Under: management Tagged With: creativity, Culture, culture, learning, management, performance improvement, performance management

People Are Our Greatest Cost – Honest Banker Shock!

February 27, 2009 by admin

You know when you hear a Chief Exec say,

“People are our greatest…”

and you are thinking yeah, yeah I know – ‘ASSET’.

Except on the Today programme I heard the CEO of RBS (rumoured to be looking at 20000 redundancies) say,

‘People are our greatest cost’.

Cognitive Dissonance or what!

Life is complicated though.  Most of us are BOTH great assets and great costs in weird and dynamic combinations.

Outstanding managers have systematic and effective processes (121s, feedback, coaching, delegation etc) for developing both the asset part of the equation AND the cost.  Yes, outstanding managers do want good people to cost more, and more, and more – because they recognise that what matters is the value that they create – not how much they cost.

How are you doing with your systematic and effective processes for asset development?

Filed Under: Leadership, management Tagged With: 121s, coaching, Culture, delegation, feedback, Leadership, management, one to ones, performance improvement, performance management, Values

Twitter and the Progressive Manager

February 26, 2009 by admin

Why should progressive managers engage with twitter?

Well this post and video pretty quickly summed it up for me.

http://tinyurl.com/b4enb5

Early days for me using twitter – but so far it looks promising!

I am going to twittering some management tips and twitter about community based enterprise and how to develop it!

Any of you twittering?  What works and what doesn’t?

If you want to you can follow my twitters at:

http://twitter.com/mikechitty

Filed Under: Leadership, management Tagged With: change, communication, creativity, Culture, culture, management, performance improvement, performance management, practical, social media, time management, twitter

The Joy Of HP Technical Support

February 24, 2009 by admin

Why do so many IT companies get the basics of customer service wrong?

I have been buying HP gear for a long time.  I have always found it to be expensive (well not cheap) but reliable and robust.

Recently an HP desktop PC refused to start up.  I rang technical support as the machine was still under warranty.  I had to pay for the privilege.

They told me that the warranty had lapsed – even though I had bought the machine less than a year ago.  They explained that they look at date of manufacture not date of purchase, but if I faxed them prove of purchase they would honour the warranty.

You try finding a fax machine when you need one!

They then accepted my warranty claim and sent me a series of troubleshooting things to try:

– unplug the power cable

– open the access panel

– Clearing the CMOS (Remove the silver colored CMOS Battery for 10 seconds and reseat the battery or hold the yellow button next to the memory modules for 10 seconds)

– Without connecting the power cable press and hold the power button for 10 seconds

– Power on the system and check if it boots to bios by pressing F10 on startup

Did all that and got no joy so rang them again.  I received the following e-mail:

Disconnect HDD and OPTICAL Drives

Strip the system to PSU, System Board, Memory and Processor

Remove the Memory and check for Beep Codes (Note the no. of beeps)

Reseat / Swap Memory / Try 1 Memory Module at a time Reseat Processor

Reseat Power Connector on the System Board

Now excuse me – but I am a businessman who bought an HP PC to run a business (perhaps this was my first mistake?).  I am not a PC engineer.

I don’t know how to do the things they have asked me to do.

I don’t have time to do the things they have asked me to do.

I just want to run my business.

Am I being unreasonable in asking them to repair my machine?

The thing that finally hacked me off was this:
In case we dont hear from you in next two days, we will conclude that you are not having any further issues with that system, and will close the case.

UNBELIEVABLE!

If they don’t hear from me they will assume that all is well!

Any suggestions about what I should do next?

Filed Under: Uncategorized Tagged With: Culture, improvement, performance improvement, performance management

The Advantage of Social Enterprise

February 19, 2009 by admin

Rob Greenland over at The Social Business has written a piece about how the ‘table’ that social enterprise has fought so hard to get a place at has collapsed.  I am assuming Rob means the table where policy is thrashed out and funds are allocated.

The high political table.

The table of the bureaucrats and the planners.

Rob’s analysis is that this table has collapsed.  They have no cash to spend since the bankers have grabbed it all.  So “What is a social entrepreneur meant to do now?” Rob asks.

Well I think the collapse of this table could be just the tonic that the social enterprise sector needs.

The sectors’ advantage is not in being a cheaper route to market for bureaucrats  – implementing their policies and plans (although this may be a legitimate benefit it CAN offer).  Its’ advantage lies in the ability of social entrepreneurs to tell stories of social change, social injustice and progress. In being able to attract, retain and develop talented and committed people who share in the vision and have the potential to manifest it.  In harnessing the potential of those affected by injustice and using it to drive progress.

So instead of trying to manoeuvre to catch the crumbs from the top table perhaps the sector should focus on sharpening vision, improving stories, and building a movement that people will want to join and work in because of its autonomy, independence and creativity; its ability to provide fulfillment and a decent wage – not because of the funding streams that it can secure (along with KPIs, evaluation frameworks and other game playing  inducements attendant with the mainstream).

When we are sat at the top table we have our backs to the real social enterprise marketplace.

Of course the sector needs to maintain good relationships with the ‘top table’.  It needs to influence, lobby, advise and occasionally disrupt.  If it can secure investment on its terms than so much the better.  But it needs to ensure that the money and power available does not corrupt – as it so often has.  That the pull of the cash does not lure us away from core purpose and beliefs.  That it does not allow us to kid ourselves that the latest funding stream to ‘do things to people’ might just work – this time – if we can only get our hands on the cash.  The social enteprise sector has to have the guts to be uncompromising on vision, values and beliefs.  It has to maintain integrity.

This requires the sector to develop an entreprenurial management and leadership culture.  A progressive mindset.  Progressive management.  Not Political.

The social entrepreneur needs to be comfortable and competent at managing and leading through vision, values, social goals and objectives and then relying on creativity and innovation to secure sustainable investments.  They must be obsessed with the social change they are trying to deliver and the recruitment and retention of a tribe of professionals and volunteers who can help.  Not with reading the political runes.  They need to promote change, not maintenance, autonomy not dependence (on the top or any other table), courage not conventionality.

The advantage of social enterprise is that it can be transformational.  People will join a transformational movement and bring to it their passion, creativity and hard work.  Turn it into another transactional part of the prevailing bureaucracy and this advantage will be lost.

And finally of course any organisation can be a social enterprise regardless of structure.  Many ‘for profits’ have learned how to create social change and a sustainable profit!

Filed Under: Leadership, management Tagged With: change, creativity, Culture, management, performance improvement, performance management, social enterprise, third sector, time management, transformation, values

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