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The Advantage of Social Enterprise

February 19, 2009 by admin

Rob Greenland over at The Social Business has written a piece about how the ‘table’ that social enterprise has fought so hard to get a place at has collapsed.  I am assuming Rob means the table where policy is thrashed out and funds are allocated.

The high political table.

The table of the bureaucrats and the planners.

Rob’s analysis is that this table has collapsed.  They have no cash to spend since the bankers have grabbed it all.  So “What is a social entrepreneur meant to do now?” Rob asks.

Well I think the collapse of this table could be just the tonic that the social enterprise sector needs.

The sectors’ advantage is not in being a cheaper route to market for bureaucrats  – implementing their policies and plans (although this may be a legitimate benefit it CAN offer).  Its’ advantage lies in the ability of social entrepreneurs to tell stories of social change, social injustice and progress. In being able to attract, retain and develop talented and committed people who share in the vision and have the potential to manifest it.  In harnessing the potential of those affected by injustice and using it to drive progress.

So instead of trying to manoeuvre to catch the crumbs from the top table perhaps the sector should focus on sharpening vision, improving stories, and building a movement that people will want to join and work in because of its autonomy, independence and creativity; its ability to provide fulfillment and a decent wage – not because of the funding streams that it can secure (along with KPIs, evaluation frameworks and other game playing  inducements attendant with the mainstream).

When we are sat at the top table we have our backs to the real social enterprise marketplace.

Of course the sector needs to maintain good relationships with the ‘top table’.  It needs to influence, lobby, advise and occasionally disrupt.  If it can secure investment on its terms than so much the better.  But it needs to ensure that the money and power available does not corrupt – as it so often has.  That the pull of the cash does not lure us away from core purpose and beliefs.  That it does not allow us to kid ourselves that the latest funding stream to ‘do things to people’ might just work – this time – if we can only get our hands on the cash.  The social enteprise sector has to have the guts to be uncompromising on vision, values and beliefs.  It has to maintain integrity.

This requires the sector to develop an entreprenurial management and leadership culture.  A progressive mindset.  Progressive management.  Not Political.

The social entrepreneur needs to be comfortable and competent at managing and leading through vision, values, social goals and objectives and then relying on creativity and innovation to secure sustainable investments.  They must be obsessed with the social change they are trying to deliver and the recruitment and retention of a tribe of professionals and volunteers who can help.  Not with reading the political runes.  They need to promote change, not maintenance, autonomy not dependence (on the top or any other table), courage not conventionality.

The advantage of social enterprise is that it can be transformational.  People will join a transformational movement and bring to it their passion, creativity and hard work.  Turn it into another transactional part of the prevailing bureaucracy and this advantage will be lost.

And finally of course any organisation can be a social enterprise regardless of structure.  Many ‘for profits’ have learned how to create social change and a sustainable profit!

Filed Under: management Tagged With: community development, community engagement, management, policy, social enterpise, strategy

Ten Steps to Better Management

February 16, 2009 by admin

Step 1: Clarify, negotiate, and commit to your role as manager.

  • Many management jobs will have changed priorities in response to the current economy.
  • Check with your manager that you are doing what is best for the organisation.
  • Check with your conscience that you are doing what is best for you and your team.
  • Check that you are prepared to do the work that will help others to be outstanding.

Step 2: Understand the results you are expected to produce.

  • If you are to be recognised as an outstanding manager you need to know what excellence looks like.
  • At the moment you might be expected to drive costs down while producing more value.
  • Watch out for mediocrity. Expect excellence. Don’t let the current climate be an excuse to cut corners.

Step 3: Know your business.

  • Know what excellence looks like. Recognise the behaviours and habits that lead to it.
  • Recognise behaviours and habits that undermine it.
  • Understand the metrics that are relevant to your part of the business. Use them to get better.
  • Understand what your organisation needs from you – now.

Step 4: Build a great team.

  • Recruit, develop and retain people who will take responsibility and work independently – within parameters agreed with you!
  • To make sure you retain your best staff in difficult times talk to them – give them control – give them the chance to shape the organisation and their future in it.
  • Build a team that you can lead – not a flock that you have to herd.

Step 5: Ensure your team knows what excellence looks like.

  • Feedback, feedback, feedback.
  • Coach, coach, coach
  • Delegate, delegate, delegate
  • If you are not sure what constitutes excellence in your business – FIND OUT QUICKLY!

Step 6: Plan – with flexibility.

  • Review and revise plans on a weekly basis.
  • Expect progress on a weekly basis.
  • 121s are ideal for this.

Step 7: Get out of their way.

  • Help them to do great work.
  • Listen to them.
  • Understand what stops them from being great.
  • Get barriers out of their way.

Step 8: Be engaging.

  • Be positive and constructive.
  • Smile a lot.
  • Be energetic and hopeful.

Step 9: Proactively manage progress.

  • While change IS inevitable – progress is not.
  • Make sure that everyone knows what constitutes progress and has their own plan to make it.

Step 10: Leave a legacy: develop people and the organisation’s capacity to produce results.

  • better meetings
  • more focus
  • more knowledge and skills
  • more professionalism
  • better execution
  • higher standards

This post was inspired by Lisa Haneberg over at Management Craft.

Filed Under: Leadership, management Tagged With: 121s, change, coaching, communication, Culture, culture, delegation, feedback, high performing teams, improvement, Leadership, learning, management, meetings, one to ones, performance improvement, performance management, strategy, teams

Managing for an Entrepreneurial Culture

February 16, 2009 by admin

Organisations fall somewhere on the spectrum between bureaucratic and entrepreneurial.

The bureaucratic end of the spectrum is characterised by control, compliance and dependence.  Dependence on the boss to come up with the right plan at the right time. In the bureaucracy we do as we are told.  In the bureaucracy advancement comes from compliance and avoiding failure.

The entrepreneurial end is characterised by influence, innovation and autonomy.  Relationships are used to broker agreements about what the priorities are rather than waiting for top brass to decide.  Decision making is a much more even split between the front-line and management.  It is real-time rather than locked into a plan.  Advancement comes from understanding context and making the right calls for the business – not from playing it safe.

For me, 121s are all about shifting towards a more entrepreneurial organisational culture.  Where everyone is forced to think every week – “what are the priorities?”, “how do I feel about them” and “what support do I need to deliver on the things that really matter for the business”.

These are great questions to help people to stay in touch with what they are all about – and how that fits with the organisation and its mission.  And employees who are in touch with these things are likely to bring passion, creativity, energy and commitment to the workplace.

Filed Under: Leadership, management Tagged With: 121s, change, creativity, Culture, entrepreneurship, Leadership, management, one to ones, performance improvement, performance management

Performance Management, Performance Reviews and Appraisals

February 12, 2009 by admin

I was asked by a manager yesterday to help to clarify the difference between performance management and appraisal.  I don’t think I did a great job  so I thought I would try again!

Performance management is a system with four parts:

  1. Specify the desired level of performance for the thing you are trying to manage (people, programs, products or services)
  2. Measuring performance – collecting and recording reliable data, both quantitative and qualitative
  3. Using data to compare actual performance to what is desired – recognising gaps between what is desired and what highlighting –  variances
  4. Communicating performance information – to those that are most able to use it to make progress

Performance management can happen at a number of different levels:

  1. The performance of strategies and plans at the organisational level
  2. The performance of products, services and programs
  3. The performance of teams, department or units
  4. The performance of individual employees

A key task for a manager is to decide at which level an investment in performance management is most likely to pay off.  In my experience an investment in the performance management of individual employees drives improvements at the team, product/service and organisational levels.

Performance Reviews and Appraisals are a small but important part of good performance management at the level of the individual employee and the team or business unit.  When aggregated they can also provide powerful contributions to performance management at the organisational level.

However these ‘one-off’ annual interventions need to be supplemented by more frequent processes for measurement, monitoring and change to keep up with the dynamic context in which organisations operate.  These interventions would include:

  • 121s and quarterly reviews,
  • feedback,
  • coaching and
  • delegation.

Collectively these provide a manager with a powerful framework for the performance management of individuals and teams.  Few managers that I meet consistnelty use these intervnetions with rigour, conviction and compassion. As a consequence they are at best ‘mediocre’.  Without them the likelihood of real progress being made is small.  Putting these simple interventions into practice can transform mediocrity into excellence.

Measurement is central to performance management, but it is a double edged sword that has to handled skillfully.

“People revert to metrics out of fear, not out of vision.”

(Patrick Lencioni)

Measurement is often about the minimum requirements and rarely helps to articulate a grand design.  It tends to lead to reductionist thinking and may have little to do with the ‘high ground’ of excellence.

“Managers who don’t know how to measure what they want settle for wanting what they can measure.”

( Ackoff & Addison)

Most managers spend to little time considering what they expect from an excellent employee.

  • What would excellence look like?
  • How would I recognise it?
  • How would I ensure that excellence was contagious?

Even if managers do have a conception of excellence they rarely build in the time to collect the data and establish the working relationships necessary to achieve it.  Typically this means observing people at work, giving feedback, coaching and so on.  What Tom Peters referred to as ‘Managing By Wandering Around’.

Instead managers retreat to the easy, low ground of using what they can easily measure as a proxy for performance.  They become mole whackers.  Things that are difficult to measure are neglected, while things that are easy to measure become important.

Performance management is just a tool. It can be used to

  • move your agenda forward – what is your agenda? What does progress look like?
  • provide powerful messages about what matters – it doesn’t have to be precise, just influential – what are you trying to influence?

Filed Under: Leadership, management Tagged With: 121s, change, coaching, communication, Culture, culture, delegation, feedback, high performing teams, improvement, Leadership, learning, management, Motivation, one to ones, performance improvement, performance management, practical, values

Making Meetings Work

February 10, 2009 by admin

Most managers spend more than 50% of their working hours spent in meetings of one sort or another.

Yet few have a systematic approach towards making these meetings as effective and efficient as they can be.

Many managers just tend to accept that meetings are inherently inefficient and not often effective.  That’s just how it is.  Few take responsibility for making them better.

Outstanding managers do just that.

They run tight, focused, professional meetings.

They are clear on purpose, tightly controlled and always drive towards decisions or enlightenment.

They produce actions and name people responsible for making them happen.

These meeting outcomes are effectively commmunicated and actions are always monitored to make sure that they deliver the anticipated results.

Any variations between what was anticipated and what occurred are used to drive reflection and development.  The organisation learns and future meetings are informed by the experience.

Sounds like an unreasonably high expectation of the humble meeting?  I don’t think so.  Get trained, change your expectations, behave differently and soon you will be making meetings work.

Filed Under: management Tagged With: change, communication, Culture, management, meetings, performance improvement, performance management, practical

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