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Hunger for Inspiration

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Our chief want is someone who will inspire us to be what we know we could be

Ralph Waldo Emerson

I think this offers us some powerful, but largely ignored, clues as to how we should design our enterprise development services.  We need to offer a service that helps people to seek, find and, crucially, act on their inspiration.

Their inspiration – not our policy goals.

Their inspiration – not ‘our’ desire to get ‘them’ off benefits or back into work.

Their inspiration – not our idea of ‘opportunities’ designed to meet employer demands.

Because the reality is that MOST enterprise development services are not designed to inspire.  They are designed to teach people how to commoditise themselves.  How to ‘fit in’ with the needs of the economy.

Take a good, honest look at your services.  Are they really designed to develop the users agenda – or to channel them into ours?

Perhaps this is why we are continually engaging ‘inspirational’ speakers in the false hope that we can somehow put back into our service a missing essence.  An essence that will always be missing until we change the assumptions around which our enteprise services are built.

The cornerstone of a service based on the hunger for inspiration would be a relationship in which users can be open and honest about their hopes and aspirations.  A relationship, not a workshop, or a series of workshops or advice.  A relationship.

A relationship that recognises that development takes time.  That it will feature highs and lows, lapses and relapses.

Because it is only in a relationship, characterised by compassion, competence, respect, belief, optimism, commitment and skill that people will be open and honest about their hopes and dreams and start to get in touch with what inspires them.  It is only in such a supportive relationship that people will really dare to dream and act.  It is I believe only through a relationship that people can really find inspiration and the resources for transformation.

  • So how would we market such a service?
  • Where would we find clients?
  • How would we pay for it?
  • Who would manage it?
  • What might we expect from it in terms of outputs and value for money?

But the big question that always gets asked here is about affordability.  A genuinely personalised service.  Delivered primarily through 121 conversations – isn’t that ridiculously expensive?  Well no its not.  The numbers stack up well in comparison to competing services.

The real challenge here is changing the mindset of service suppliers and commissioners.  Helping them to recognise that our communities are not full of the feckless and ignorant who need to be fixed.

They are full of people seeking inspiration and the power to act effectively on it.

Full of people who would love to become the kind of person that they know they could be.

As soon as we start designing our services around these assumptions we might get some much more positive results.

Interested?

Community Empowerment Misunderstood? The Role of Enterprise…

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First let’s look at some definitions of community empowerment:

‘Community Empowerment’ is the giving of confidence, skills and power to communities to shape and influence what public bodies do for or with them.

An Action Plan for Community Empowerment: Building on Success – October 2007

Community Empowerment is about people and government, working together to make life better.  It involves more people being able to influence decisions about their communities, and more people taking responsibility for tackling local problems, rather than expecting others to.

The idea is that government can’t solve everything by itself, and nor can the community: it’s better when we work together.

The Scarman Trust Forum Lecture by David Blunkett – December 2004

Helping citizens and communities to acquire the confidence, skills and power to enable them to shape and influence their local place and services, alongside providing support to national and local government agencies to develop, promote and deliver effective engagement and empowerment opportunities.

David Rossington, Director, Local Democracy and Empowerment Directorate, Department for Communities and Local Government

Community empowerment is the process of enabling people to shape and choose the services they use on a personal basis, so that they can influence the way those services are delivered. It is often used in the same context as community engagement, which refers to the practical techniques of involving local people in local decisions and especially reaching out to those who feel distanced from public decisions.

Communities and Local Government Website – August 2008

So it is about giving individuals and communities confidence, skills and power.  But to do what?

…to shape and influence what public bodies do for or with them…

…to influence decisions about their communities…

…taking responsibility for tackling local problems, rather than expecting others to…

…to shape and influence their local place and services…

…providing support to national and local government agencies to develop, promote and deliver effective engagement and empowerment opportunities…

…to shape and choose the services they use on a personal basis, so that they can influence the way those services are delivered…

One of the first lessons that we have to learn is that if we can empower people it is follow their own agenda – to pursue their own self interest.

Not to engage in the government’s agenda or the reform of public services, or local decision making.

I don’t know too many people who are champing at the bit to ‘shape public services’ and to ‘influence local decisions’.  Self interest, if defined at all, is rarely defined in these terms.

If we really want to empower communities (rather than just tap into them for ideas to save a few quid) then we have to start from a very different premise.  And I would argue that it is a premise that puts the individual first.  We have to use informal education processes to make the pursuit of self interest and power both legitimate and effective.

‘Community’ is a by-product of individuals actively pursuing their own self interest with power and confidence.  Such ‘enterprising’ people quickly realise that there is  power in association.  That negotiation matters.  That learning how to help and be helped are critical to making progress.  That shaping infrastructure and the environment matter – because they influence the extent to which any of us can pursue our self interest.  Without good schools, transport and housing how are we to pursue our interests?

So the starting point needs to be not ’empowering communities’ but empowering individuals.   And this is done by helping them to clarify and refine what is in their best self interest – not the community’s or the government’s or anyone else’s. Self interest needs to be properly negotiated with the self interests of others.  It should not be confused with selfishness.

And in parallel to the development of self interest there have to be systems to help people to develop their power to pursue it.  Processes to build confidence, skills and the ability to organise people and resources to make real progress.

So let’s worry less about empowering communities and more about helping individuals to clarify and pursue their own self interest with power and vigour.

Let’s invest time and money in helping individuals learn how to negotiate their self interest in the modern world.

Let’s invest in person centred processes of informal education.

Let’s re-shape formal education to focus more on helping people to become effective negotiators of their own self interest –  rather than passive consumers of a curriculum.

And as a by-product we will develop much healthier, more harmonious and politically engaged communities.

Why not….

Hat tip to Julian Dobson’s post ‘The Great Community Empowerment Heist‘
 which planted the seeds….

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How Long Did it Take to Launch Your Business?

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This is the title of a great post over at mynameisscott.

What do you mean by launch?

  • Open for business?
  • Make a sale?
  • Break-even?

He ends,

if by launch you mean figure out what I am doing – well I am still working on that one!

Interestingly Scott starts his exploration of ‘launch’ with ‘idea generation’.  But we could trace the origins of his enterprise journey way back before that.

  • What experiences led him to believe that he could turn an idea into a business?
  • What gave him the belief in the power of his own ideas?
  • How come his ideas seem to survive when for so many their ideas are quickly crushed and broken?

I think that these are the questions that we need to explore if we are to really understand how to develop more enterprising communities.

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Why Doesn’t Motivation Work?

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This is a question I was asked recently by someone in local government.  ‘How come some people travel two thousand miles in search of a job, while others won’t even get on a bus?’

It is a question that deserves consideration – and I believe that the answer lies in both hope and fear.

With hope, travel (both geographical and psychological) is a necessity.  Where there is hope we are driven to pursue it.  Without hope then even the smallest step towards self improvement might not be taken.  The person that travels two thousand miles does so in hope.  The hope that they will find their share of the wealth and that they will be able to alleviate conditions at home by sending some of this wealth back.

The person that won’t get on the bus is in the true sense of the word hopeless in this area of their lives.  What IS the point of another trip to the job centre or the college that will just end up in yet another failure?  It is hard to believe that the institutions that are there to help can be of any help at all.  It is an example of what the psychologists call Learned Helplessness.

The second part of the equation is fear.  How will my life unfold if I don’t take personal responsibility for changing things?  Almost certainly the person prepared to travel thousands of miles is doing so to escape literally fearful conditions at home.  Maybe war or violent crime.  Maybe the type of crushing poverty that leaves you without decent housing and with no hope for improvement at home.  Escape is perceived as an urgent priority, literally life and death.

But what about the person that won’t get on the bus?  How will their life unfold as a consequence?  Well they will remain just like a significant proportion of their peers – which they will find comforting.  As a group they can collectively blame others for their condition.  They can claim benefits and perhaps do a bit of work on the side.  And there is certainly ‘excitement’ to be had – everything from Jeremy Kyle through Diamond White to adrenaline pumping crime.  In the short term life is not so bad.  The longer term consequences maybe less than optimal – but people can always defer worrying about the future. As the Office of Science and Technology puts it “Evidence shows that people may be biased towards seeking short-term rewards at the expense of greater long-term benefits.”

So the need is to offer real hope and a realistic assessment of the long term consequences of not getting on the bus.  It is to help people start to explore their ‘enterprising soul’.  And this is not about a half day ‘business start-up’ workshop.

The tragically ironic thing about the people that travel two thousand miles?  For many, within a few months of arriving, a forced engagement with depressing ESOL classes and tussles with bureaucracy soon lead to the same sense of learned helplessness that means they too will no longer get on a bus.

You see, the problem is that motivation always works – perfectly.

It is ‘the system’ that let us down.

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Enterprise = Power x Self Interest

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I have written about this formulation before, that enterprise is a factor of power and self interest.  It is still working for me and bearing fruits.

I was attracted to this video from Demos that provides some useful insights into, and questions around, the nature of power.

[youtube=http://www.youtube.com/watch?v=SFDcIuwugNg]

So what do you think?

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