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Fulfilling Potential

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Why do we obsess about fulfilling the potential of young people?

Clearly this is an important challenge – but what about the over 25s? Over 50s?

Perhaps we need a more genuine approach to developing the potential of people.

The language of ‘opportunities’ is different to the language of ‘potential’.

Potential is something innate to the individual. It is a product of nature and nurture, passion and purpose. Opportunities on the other hand are usually spotted by planners and employers and waved like carrots under the noses of the populace in a misguided hope that it will prove a sufficient incentive to precipitate change. Most times it doesn’t. Opportunities are the products of economies and markets.

Opportunities are a product of top down strategic thinking and planning. Potential is a product of personal development and can only be developed ‘responsively’. It requires that we respond to the needs, interests and ambitions of individuals.

So let’s develop person centred services designed to facilitate self-belief in potential, possibility and the recognition and selection of options – some of which might include the planners and employers ‘opportunities’.

I was working in an FE college yesterday where there was a focus on ’employer engagement’. Now the last time I looked at the Leeds economy ’employers’ (especially those who would ‘engage’ with FE) were busy reducing employment – not creating it. So how about we spend more time and money on engaging passionate individuals who want to do something with their lives, in pursuit of their own agendas, rather than on the agenda of employers, QCA and LSC.

It might just work….

The E-Factor

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Had a great morning yesterday when I got to meet some of the team responsible for the development of the LEGI programme in North East Lincolnshire – and got to enjoy the splendour of Cleethorpes!

So what impressed me about the e-factor approach?

  • The enthusiasm and belief about what could be achieved in North East Lincolnshire
  • The commitment to real outreach work (facilitating an understanding of enterprise rather than trying to sell services and facilities)
  • A commitment to develop the demand for enterprise services before investing in too much infrastructure (an ambitious property development programme is underway – but only after the outreach and adviser teams have already got some hungry and ambitious clients)
  • The functional, astute and prosaic approach to developing property – this is about affordability, commerciality, sustainability and flexibility – not about signature buildings and grand statements
  • The close integration of all parts of the delivery team – most of the key staff work for a single social enterprise.  They share an office and have a close commitment to, and history with the communities they serve
  • There is a real sense of ‘shared destiny’ across the various strands of project development – a real recognition of how success in all aspects will be critical to the success of the project as a whole
  • Some really great case studies of significant progress already made to transform the lives of clients – these will provide a strong platform for developing an excellent reputation where it matters – in target communities.

Big thanks to Charlotte, Tony, Matt and Paul for spending  time with me. I am really interested to see how things develop in North East Lincolnshire.

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Enterprise as the Process of Becoming – From A to B

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I spent a really enjoyable hour or two yesterday working with a group of enterprise champions from FE colleges across Yorkshire.

They had spent much of the morning talking about the usual stuff – enterprise shows, RDA projects to promote enterprise and entrepreneurship to young people etc.

In my rant I took a slightly different approach and talked about enterprise as being the process of becoming a person.

About a set of strategies and skills that help you to move from A to B, which often includes helping to establish that there is a B – there is a better life – and that they can do things to achieve it.  (it is interesting to note that many people who we consider ‘enteprising’ are actually using enterprise to stay at ‘A’).

This led me to talk about the importance of working with students in 3 areas:

  1. Reason – the logic and practice of enterprise and entrepreneurship, goal setting, planning, managing and all that good technical stuff
  2. Purpose – clarifying why – what do we want to HAVE, what are we prepared to DO in order to get it, and perhaps most importantly, what kind of person do we want to BE – and does this fit with what we are prepared to DO and what we want to HAVE.  (This ‘HAVE, DO, BE’ feels important to me – it should help us to work in more person centred ways, helping people to become what they want to be rather than manipulating them into the policy makers tick boxes).
  3. Self esteem – making sure that students really believe that they deserve better, that they can achieve more, that they can succeed – but that it is down to them – the hard work HAS to be theirs.

This approach helps us to position enterprise as close to the core purpose of FE – the education of young people.  It also helps us to broaden our focus from the nuts and bolts of enterprise (the domain of REASON) onto the more motivating domains of Purpose and Self Esteem.  And I am sure this might help us to engage more FE staff in really exploring the importance of enterprise in delivering their mission.

Segmenting the Enterprise Market

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I am often horrified at just how poor many enterprise professionals are at segmenting the market for their services.  It is as if they believe that the ‘enterprise’ segment is already sufficiently well defined to enable them to engage efficiently and effectively.

In my experience there are great returnsto be had from spending some time in developing more effective ways of segmenting the  market. 

One of my favourites, and one of the most powerful models, segments the market place according to ‘Technical Competence’ and ‘Psychological Competence’.  Technical Competence refers to the degree to which the client has the technical skills that they need to develop their enterprise idea.  Psychological Competence refers to the degree of commitment, motivation, self confidence and self belief of the client.

In this segmentation clients may have a high or low degree of Technical Competence and a high or low degree of Psychological Competence.  This gives us four different market segments for our services:

  1. Low Technical Competence – Low Psychological Competence – Lets call this Type E1
  2. Low Technical Competence – High Psychological Competence – Lets call this Type E2
  3. High Technical Competence – Low Psychological Competence – Lets call this Type E3
  4. High Technical Competence – High Psychological Competence – Lets call this Type E4

The E1 client lacks both the psychological and the technical skills to realise their enterprise ideas.   Engaging E1 clients takes care and patience as it can be hard for them to take the risk of trying to make progress.  They need a lot of support with the technical aspects of developing their enterprise ideas and the work needs to be broken down into achievable steps.

The E2 client may be madly enthusiastic and quick to act – but lacking technical skills are prone to making all sorts of mistakes.  They need lots of technical assistance and a lot of emotional support too if the mistakes are not to undermine their commitment and motivation transforming them into an E1 client.  The E2 client may have been motivated to consider enterprise through clever marketing (my guess is that Enterprise Week will have flushed out a good few E2ers), they love the ‘Dragons Den’ type competitions. E2 clients require a lot of careful support over a long time period if they are to succeed.  They are likely to require frequent (if short) meetings with enterprise professionalsto keep them on track and to support them while they go on a very steep and sometimes challenging learning curve.  Their ideal enterprise professional will have both good technical skills and a good grasp of human growth psychology and its application.

The E3 client is a frequently overlooked market segment. They have good technical skills in enterprise – but they are not particularly motivated or committed. They may have been in business for decades, having started off as E2 or even E4, but never making much money in return for hours of hard work they no longer believe that enterprise is going to help them realise their dreams.  It has become just another piece of drudgery.  These clients are everywhere – but they don’t respond well to the ‘Have you got a brilliant business idea’ or ‘Dragon’s Den’ type marketing stunts so beloved of enterprise organisations and policy makers.  I believe this market segment could make a significant contribution to economic development in most communities – if only we could find a way to engage them and help them to get back in touch with their inspiration.  Community based enterprise projects that build a reputation over a number of years can start to engagethis kind of E3 client and produce remarkable results.

E4 clients are in some ways the holy grail.  Much of the effective enterprise professionals work is about helping clients move towards this E4 position.  Although high in both technical and psychological competence these clients still require help and support. They maybe ideal for referral to a good mentor or may benefit from access to a business support service on an ‘on demand’ basis.

Using this type of market segmentation can really help you to think through both your marketing/engagement strategy, the way you design your services and how you train your enterprise professionals.

A Truth About Enterprise and Entrepreneurship?

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So here is my contribution to Enterprise Week.

DO NOT START UP YOUR OWN BUSINESS – UNLESS YOU HAVE TO.

Not the message that is usually put out, especially by national, regional and local government, but after 25 years of running and supporting small businesses, that is my best advice.  Don’t do it – unless you have to. Unless of course you have money to burn.

Because the truth is that small business is a really hard game.  You have to provide a great product or service – and one miscalculation, or one bad debt, can put you out of the game and into the bankruptcy courts. Few people succeed in business the first time they try.

It takes resilience, persistence, self confidence and courage.

The chances of success are slim and the levels of commitment and hard work required are, in most cases, enormous.

Your business will almost certainly steal you away from friends and family at least for the first few years, and many successful entrepreneurs talk about how much their business has cost them in terms of their relationships and health, as well as cash.

This is the reality of entrepreneurship that needs to be taught.  (Policy makers please take note.  If we were this honest about the nature of entrepreneurship we might not get as many people involved in enterprise week – but a far higher percentage that did get involved would go on to be successful entrepreneurs.)

Those that ‘have to’ start a business fall into two very different camps.  The first ‘have to’ because they have no other economic option for survival.  Enterprise is their ONLY option.  It is the only way they can make a living.  For those whom enterprise is a forced choice the outcome is rarely great.

The second group ‘have to’ because it is the only way that they can have the freedom to do what they have to do, to be the person that they have to be and provide the products and services that they really have to provide.  Enterprise provides them with a way of becoming the person that they feel they have to be.  It is about their own identity as a human being.

So the rallying call for enterprise week should be,

‘DO NOT DO IT- UNLESS YOU HAVE TO!

Unless it is the only way for you to become the person that you really want to be’.

And if we invested our energy into helping people to really understand who or what they want to become we might find that all of a sudden ‘enterprise’ starts to look after itself.

Of course for those that ‘have to’ enterprise can be a wonderfully powerful vehicle to achieve remarkable results.  I am not anti enterprise – quite the opposite.  I just wish we could present it honestly as the double edged sword that it truly is.