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Building the Social System for High Performance

August 8, 2008 by admin

Whenever you see an organisation doing something consistently well, you can be sure that there is an effective social system behind it. The social system is made up of both a hard and a soft landscape. The hard landscape is that of meetings, information flows and decision making processes. The soft landscape is to do with behaviours, attitudes, values, respect and commitment.

Effective managers recognise their role in developing both the hard and soft landscapes of the social system – but recognise that it is the soft landscape – the way people and teams work together that really drives culture and performance.

When trying to initiate change, less effective managers work on the hard landscape. They change the organisational structure, replace key people or alter what is measured and rewarded. While such changes maybe necessary, they are NEVER sufficient.

It is the interactions between people that need to be changed, the information flows and the decision making processes. If people are not having the right discussions or behaving in ways that drive values and performance then the managers’ job is to influence them to adopt different ‘value creating’ behaviours.

In most cases this can be done using feedback. In other cases it may require more concerted efforts at coaching for the desired behaviours.

Recognising and shaping the behaviours that drive values and performance is the hallmark of an outstanding manager.

The social system changes and enables the organisation to perform consistently well because managers use mechanisms that ensure that the right conversations happen consistently and frequently. These conversations improve the quality of decision making and encourage behaviours in people’s every day work to accomplish the elusive goal of culture change.

Filed Under: Leadership, management Tagged With: 121s, change, coaching, communication, enterprise, feedback, Leadership, learning, management, Motivation, passion, performance improvement, performance management, social enterprise, strategy, talent, talent management, Teamwork, third sector

Success Built to Last

July 28, 2008 by admin

Success in the long run has less to do with finding the best idea, organizational structure, or business model for an enterprise, than with discovering what matters to us as individuals…For the most part, extraordinary people, teams, and organizations are simply ordinary people doing extraordinary things that matter to them.

Success Built to Last – Porras, Emery and Thompson

cited in Make the Impossible Possible by Bill Strickland pg 120

Filed Under: enterprise, entrepreneurship, management Tagged With: development, enterprise, entrepreneurship, management, professional development, start up, strategy

Ideas and Opportunities are NOT the Problem

July 11, 2008 by admin

Business opportunities are like buses, there is always another one coming along – Richard Branson

At least that is the case if you are already ‘enterprising’.  Then the main problem is to stop the flow of opportunities and ideas long enough to make disciplined progress on any one of them.

However if you have been born and brought up in a struggling community there is a fair chance that the way you see the world makes it almost impossible o recognise ‘opportunities’ other than those that everyone else in your peer group recognises – the military, shelf stacking, alcohol, benefits, crime etc.

Your own self image may mean that ‘business opportunities’ are either not identified – or are quickly dismissed (‘I wouldn’t have what it takes’, ‘I would only mess it up’.)

Engaging those who are not yet thinking of themselves as enterprising or capable of learning the skills of enterprise is a major challenge in using enterprise in community transformation.

Filed Under: enterprise Tagged With: barriers, community, development, enterprise, strategy

An Enterprise Marketing Fiasco?

July 8, 2008 by admin

I have been doing some work for a while now with LEGI practitioners in Leeds looking at the quality of marketing that we use to promote enterprise services and the people that might respond to it. Below is a piece of (non LEGI) marketing collateral that is currently doing the rounds. I think it originates from Business Link – and is featured on their website.

All, the following FREE events are happening on:

14th July 5pm to 9pm at Met Hotel, Leeds
15th July 9.30 to 1.30 at Agbrigg/Belle Vue Community Centre, Wakefield
22nd July 5pm to 9pm at Leeds Media Centre
8th September 9.30 to 1.30 at St Roberts Parish Centre, Harrogate
18th September 9.30 to 1.30 at The Tower House Hotel, Halifax
29th September 9.30 to 1.30 at the Town Hall, Bridlington

Title:
Explore! – Motivational events for the BAME (Black and Ethnic Minority) and Diverse communities

Motivational events are aimed to enthuse, inspire and excite BAME and Women groups into exploring the world of business. These events will also offer further information on what to do next and how to move your idea forward.

Who should attend?
Individuals from BAME and Diverse communities who are looking to start-up in business and who will be inspired to make their business ideas a reality.

What will it cover:

  • Why you want to start your own business?
  • How to generate more ideas
  • Where to find customers
  • Building Confidence
  • Gaining inspiration from success
  • Learn from inspirational key note speakers
  • Showcase of successful entrepreneurs
  • Information sources and networks
  • Friendly people to talk through your idea

To find out more about these FREE events or to book a place immediately you can call on 0845 xxxxx or email xxxx

For more information about these and other events visit www.businesslinkyorkshire.co.uk and click on ‘Events’

Well it’s another piece of lovely piece of ‘enterprise’ marketing.

When you go the Business Link website (as instructed in the e-mail) to try to find more information about these events it takes a while to find exactly the information that is given above – no extra information at all!

When I rang the telephone number I got a loud piece of ‘Dire Straits/Mark Knopfleresque’ guitar music – almost painful on the ear – and I like Dire Straits!

At the third attempt I was successfully transferred to someone who worked on the events team who promised to e-mail me some further information. I am still waiting…watch this space…

The piece is written in a very passive and remote style.

It talks about BAME and Women Groups in one line and then BAME and Diverse communities in the next.

It talks about these communities rather than to individuals from these communities. (Is it just me or is this (close to being) insulting?)

I am not a marketing copywriter – but I can recognise this as BAD! It is unlikely to motivate anyone to want to attend the events.

What qualifies as a ‘diverse community’?

Are we really happy to group BAME/Women and Diverse communities into a workshop? Seems to me that only Caucasian men from ‘non-diverse’ communities need not apply!

Has it become ‘OK’ to use this sort of language in tokenistic efforts to be socially inclusive?

I don’t think so!

Or am I the one who is losing the plot?

ADDENDUM

I am delighted to say that I did get my e-mail from Business link – with exactly the same information that was on the website. They also gave me the name of the organisation that is running the programme and told me that one of the dates have been cancellled.

Filed Under: enterprise, entrepreneurship, management, Uncategorized Tagged With: community, enterprise, entrepreneurship, management, strategy, Uncategorized

Enterprise, Entrepreneurs and the Fine Art of Progress

July 8, 2008 by admin

‘Enterprising’ people can recognise a gap between the way the world is, and the way they would like it to be and are taking actions that they think will help to close the gap between the two.

They are practitioners of the fine art of progress. I would also make a case that everyone is already enterprising, acting in ways that we think will make things better. We are all practitioners of the fine art of progress.  It is a fundamental characteristic of of healthy people.  It is just that some – many –  of us have got ‘stuck’.

For some the nature of ‘progress’ is purely personal – making things better for themselves and their immediate families. For others it is a much more social objective – about making things better for others or for the planet. For the vast majority it is some combination of the two – which is why the distinction between the entrepreneur and the social entrepreneur, enterprise and social enterprise is such a tricky one to maintain.

If we want to develop more enterprising communities then our task is to:

  • encourage more people to reflect on the gap between the way the world is and the way they would like it to be;
  • nurture the skills and passions required to help more people believe that they can take action to close the gap;
  • help people to recognise that action can and often does lead to progress;
  • recognise that each ‘failure’ represents progress – a lesson learned.

It is about helping more people to become active citizens in shaping their own futures rather than to be passive consumers of whatever ‘life’ throws their way. It is about helping ‘stuck’ people to ‘unstick’ themselves.  If we can help more people to get on this ‘enterprise journey’ then incredible progress becomes possible. We will be building more enterprising communities. We will even find that the business startup (and survival) rates go up as some enterprising people become entrepreneurs. This will be a by-product of our efforts to develop a more enterprising community and not a cause of it! Indeed by pusuing business start-ups direclty we may become the victims of at least two unintended consequences:

  • we ‘skim’ the most enterprising people from the least enterprising communities
  • we temporarily increase start-up rates with a parallel increase in business failure rates  – the net result of which is more people even more certain that ‘enterprise’ is not for them

In some of the most deprived communities we have to recognise that large numbers of people have become stuck. The options for progress that they see are narrow. Their belief in their own ability to make progress has been eroded. They have little or no confidence in their own skills or their ability to develop them. This is one of the reasons that I have been finding out more about the work of The Pacific Institute.  The Pacific Institute started life in 1971 with a simple idea – if you open people’s mind to their own potential and how to achieve it, step changes in organisational and community effectiveness will follow.

Last week I had the pleasure of meeting with Dr Neil Straker who heads up TPI here in the UK. I found out that they are already massively engaged with Leeds City Council and with Education Leeds – although the links to enterprise in the city do not yet seem to have been made.  They seem to have developed a strong track record in the city for helping individuals to recognise and develop their own potential.  They have developed a large number of ‘facilitators’ in the city who have worked with both children and parents in many of the secondary schools throughout the city as well as with young people and adults in some of our most deprived communities.

They may have an important part to play in the enterprise agenda in the city.

Filed Under: enterprise, entrepreneurship, management, Uncategorized Tagged With: barriers, community, development, enterprise, entrepreneurship, management, professional development, strategy, Uncategorized

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