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Big Society Business Support in Leeds

June 20, 2010 by admin

On Friday afternoon @culturevultures convened one of the best business support/development sessions I have witnessed in the last 30 years.

Some 30 creatives came together in a room donated by a local managed workspace to provide peer to peer support on a range of topics related to marketing, branding, writing and social media.  Lots of expertise in the room, lots of desire to explore and learn.  No-one labelled as an adviser – no-one labelled as a client.  Just lots of people willing to share what they knew and ask for help with what they didn’t.

No public funding at all.  Just people donating whatever they thought it was worth.  Donations were used to help pay for cupcakes and cocktails and an afternoon of fun.

Business development as it should be.

This is what the public sector could be paying for.

Filed Under: enterprise, entrepreneurship Tagged With: enterprise, entrepreneurship, outreach, professional development, social marketing, social media, twitter

Crib Sheet for The Entrepreneur’s Workshop

June 18, 2010 by admin

A Crib Sheet

Workshops are fascinating and dangerous places. In the right hands they can produce things of great beauty and real lasting value.  In the wrong hands they can do great damage and wreck lives.

The entrepreneur’s workshop is no different.

True enough; the tools in the entrepreneur’s workshop have no sharp edges, burning fires or high speed drills.

The entrepreneur’s tools are a set of ideas, principles, practices and habits that, applied with care and passion, can produce a wonderful lifestyle.  Learn to use these tools properly and they will serve you well.

Misuse them and the consequences are likely to include debt, damaged relationships and misery.

10 of the most powerful tools in The Entrepreneur’s Workshop:

  1. The Truth Detector – How to decide what might work for you
  2. Want to or Have to…?
  3. The Double Edged Sword
  4. Getting Organised – doing what has to be done, and doing it well
  5. Entrepreneur Artisan or Artist?
  6. Have, Do, Become…
  7. Build a Team OR Do it All – the choice is yours
  8. The ‘investment ready’ Business Plan
  9. Situational Enterprise – the importance of technique and motivation
  10. Towards the Total Quality Enterprise – a tool to decide ‘What’s next?’

For more information contact Mike on 07788 747954

Twitter: @mikechitty

Facebook: mikechitty

LinkedIn: mikechitty

Filed Under: enterprise Tagged With: business planning, development, enterprise, enterprise education, entrepreneurship, inspiration, Love, professional development, training, transformation

Treading the Line Between Courage and Stupidity

June 15, 2010 by admin

Yesterday’s attempt at a satirical post on ‘How to Depress an Enterprise Culture‘ has triggered some interesting responses through both public and private channels and I have been reminded of something that my Dad once said to me,

It is a thin line between courage and stupidity.

I never thought of the post as ‘courageous’ but nor did I intend it to be a ‘stupid’ wrecking ball in a professional life that depends to some extent on working with the public sector and its partners.  My judgement was that by holding the mirror up I might provoke some reflection and the possibility of innovation as we move into an austere period for those of us interested in the role of enterprise and entrepreneurship in developing cohesive and effective communities.

Phil Kirby (@philkirby) is perhaps on the money when he says,

this is too close to the truth. There has to be a fraction of fiction for it to count as satire….Never a good idea to tell the truth so bluntly.

I suspect he maybe right in professional and corporate terms.  I have previously been warned, politely and through ‘diplomatic channels’ that ensure ‘sources’ remain anonymous, that making comments about public service providers and funders that are less than fully complimentary may be harmful to my ability to work in that sector.

I think this is fascinating and sad in equal measure.  Public sector agencies that tweet and maintain facebook pages about their workshops and services but NEVER enter into a dialogue.  Who think that they can ‘protect’ their brand by closing down dissenting voices instead of working with feedback and advocating their position.  Who take private disgruntlement at a blog post but never choose to post a comment to put forward their perspective or constraints.  Who believe that they can pursue ‘world class’ by engaging yes men and women who will never risk pointing out the apparently naked emperor.

A regeneration professional was also in touch about the post, privately, saying,

I agree with 75% of what you say. As an employee of a consultancy to RDAs/Business Links etc I don’t really have freedom to say so. Corporate life.*

Clearly they have taken a different stance in weighing up the risks and rewards of speaking their truth – of following their path, wherever it may lead.  I find it deeply ironic that so many enterprise professionals are ‘pragmatic realists’.  They deal with things the way they are, do the best they can given the limitations and demands of funders, and are willing to put professional integrity and the possibility of doing ‘good work’ in thrall to paying the mortgage.   They are ‘reasonable’ men and women who adapt themselves to the world.  Who subjugate personal values and beliefs in order to effectively carry out the work of the system, to follow orders. I think such ‘reasonableness’ holds enormous risks – not only to our enterprise culture but to our personal humanity and self-esteem.  To our ability to forge communities of work and life that recognise and value us for who we are and who we are becoming and not simply as a willing pair of hands.

“The reasonable man adapts himself to the world; the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.”

George Bernard Shaw

Diminishing ourselves to fit in with a ‘corporate world’ is surely a sign of malaise both in our own development as a human being but also in the modus operandi of our employer.  This is the methodology of unreconstructed industrial bureaucracy. Not of a modern, knowledge based service industry working in a wired up world.

I have written before about enterprise being the emergence of identity.  A process for becoming more fully human, of the development of potential.   It is a process for the idealist.  One who sees a difference that they wish to make and sets about making it.

“Life isn’t about finding yourself. Life is about creating yourself.” – GBS again…

I find it deeply ironic that so many working on enterprise culture have taken the opposite path.   To bite their tongues, to hold back their truths and to do the bidding of funders, wherever it may lead, while encouraging others to take the plunge into entrepreneurship.

* The 25% difference in opinion was around the fact the enterprise and incubation centres are not always poorly utilised and that loan and grant schemes can be effective.  Now I agree with both of these points.  Enterprise and incubation centres in places that have vibrant enterprise communities can work brilliantly.  I have yet to see the success replicated in areas of multiple deprivation.  In such areas the centres are usually half empty, or social objectives are quickly relaxed  to appeal to a more affluent target group who can help to pay the rent.  If you know of an incubator or an enterprise centre that is working well and sustainably, serving primarily those who live in deprived communities, I would love to hear about it.

Grants and loan schemes can also work well.  My point is that they should not be managed by the same organisation, or under the same brand, as the organisation providing the coaching advice.  Several reasons for this:

  • Some (sometimes many) clients will be attracted to the coaching service by the allure of cash rather than by the possibility of transformation.  This distorts the coaching relationship, discourages disclosure and makes progress difficult.
  • Loans and grants are just one source of finance for the would be entrepreneur – the coach and their parent organisation needs to be free to help the client explore all funding options and not simply refer them to an in-house solution – especially when adoption of the in-house solution forms part of a ‘payment by results’ contract with a funder.
  • Organisations that provide loans and grants are seldom loved in poor communities.  They are a place of last resort.  Requests for support are either turned down or, if accepted, result in obligations and repayment terms that again frequently lead to a degree of tension that is not helpful.  It is hard to be coached by someone who has lent or given you money.

A funding service does need to be there, and it needs to be well managed, but in my opinion it should not be managed by the same provider who runs the coaching service.

And as I sit here about to press the publish button, I am reminded of another old saw of my Dads,

When you find yourself in a hole – stop digging

Filed Under: enterprise Tagged With: barriers to enterprise, community development, power, professional development, self interest

How to Depress an Enterprise Culture

June 14, 2010 by admin

Enterprise is a dangerous thing.

In the wrong hands it can re-distribute wealth from the wealthy and put it in the hands of the poor.  If this happens of course vast swathes of public services could be cut back.  Job Centres could be closed down, demand for health services might plummet and swathes of middle class ‘helping’ professionals could be laid off.  So, ensuring that enterprise culture remains depressed and marginalised  in some of our poorer communities is essential to social progress and economic recovery.

Here is your quick guide on how to do it…

  • Build a Public/Private Sector Partnership with the Mission of ‘Promoting Enterprise’

Counter intuitive I know.  But if it just looks like a government/council/housing association led initiative it may lack credibility.  Getting a few (even one) local business person on board will really increase credibility and increase the chances of winning investment.  Be very careful though.  Private sector people will actually want to see enterprise encouraged.  As soon as they see the real effects of the programme they are likely to flee like proverbial rats on a sinking ship.

  • Get your hands on a large sum of money

People are inherently enterprising.  They show all sorts of creative and innovative ways to make life better or at least more bearable.  Fortunately for us many of these (in fact the vast majority) don’t show up in our measures of enterprise so we simply deny them and state that communities with low start-up and VAT registration rates are ‘lacking in enterprise’. However, the point remains, people are inherently enterprising and if we wish to discourage enterprise it can be expensive.  A few million should do it to sustain a 2 or 3 year campaign.

  • Invest substantial sums in prolonged marketing campaigns encouraging enterprise and claiming that anyone can do it

I know this seems counter-intuitive.  If we want to discourage enterprise, then surely we shouldn’t be promoting it?  But bear with me – this works.  If we can get a message out there that says

‘You can be your own boss, running your dream business: All it takes is a bright idea and the determination to succeed’

…our battle is practically won.  Leaflets, posters, websites, adverts on commercial radio stations and buses.  Just flood the target areas of deprivation with marketing collateral.  Ideally also recruit some enterprise champions to attend local community centres and summer fairs handing out leaflets and letting everyone know just how much support is available to the would be entrepreneur.  And if you want to blow a few tens of thousands on a website too – well it will do no harm.

People will come forward in reasonable numbers especially if we help them out with bus fares, offer free lunches, crèches and hint at the possibility of funding to listen to our messages.  Enterprise for all, Anyone can do it, All it takes is hard work, You don’t even need a bright idea – we can give you one of those…

  • Procure Your Own MBA Enterprise (Lite)

Now all we need to do is feed them into an Enterprise MBA (anorexically) Lite.  Perhaps three half day workshops with a decent consultant who can make it all seem so very simple.  Half a day to work up the idea, half a day to develop a marketing plan and half a day to look at financials should do it.  Perhaps supported by a week-end Enterprise Show that offers ‘All you need to know about business in one day’.

Whatever you do please do not encourage team based start ups.  These are far too likely to succeed.  Encourage the myth of the ‘lone entrepreneur’ at every opportunity.

Now we can just sit back and wait.

If we work really hard at this within a year or two we can have perhaps 1000 bright shiny new businesses – most of them run by the gullible who really believe that with all the support available this should be easy.  And the magic starts.  They suddenly find that this is hard work, and it is relentless.  The business becomes like a cuckoo, requiring constant attention, dragging them away from family and friends, requiring time, money and lots of hard work.

NB be very careful not to provide any form of ‘relationship’ with your wannabe entrepreneurs other than the poorly transactional/technical.  You must never employ competent coaches who might help them to balance these tensions and maintain their motivation to succeed.  Instead employ people who have never run a business nor have been trained as coaches and use them as recruitment sergeants for the MBA Lite.  You can call them Enterprise Coaches.  Just make sure that their enterprise experience is limited and their room to coach negligible.  As our wannabe entrepreneurs start to feel and show the strain of running their own businesses we can start to blame their struggles on them.  ‘Perhaps you are just not cut out to be an entrepreneur’. Again avoid telling them the true stories of many successful entrepreneurs who often cut their teeth in failing businesses before finally finding a recipe for success.  Luckily there is a whole industry of motivational speakers and ex Apprentices who will help you to re-tell and re-enforce the Enterprise Fairy tale.  (NB don’t underestimate the budget you will need to procure their services.  This seems to be one area where the vast supply available has not resulted in driving down prices…)

  • Run a ‘Modest’ Grants and Loans Programme

Lending people money or even giving small grants to get their businesses started provides a wonderful mechanism to ensure that painful lessons about enterprise have a long-lasting and practical impact.  It also helps us to short-cut the most commonly raised objection to starting a business which is ‘I don’t have the cash’.  This is a vital step.  In its absence they may go and speak to lenders who will explain to them that their business is unlikely to work and that they will not be able to pay for any investment they seek.  THIS IS DISASTER!  We should do all we can to avoid exposing our wannabe entrepreneurs to such doses of reality.

By running our own grants and loan schemes we also help to lay the seeds for decades of resentment in the community.  Firstly we will have the chance to refuse many who apply for loans.  This really ticks them off, wastes their time, puts them off the enterprise process and makes them deeply suspicious of anyone who offers to invest in entrepreneurs.  And for those that we do make loans there is a good chance they will default – but even if they don’t they will see us as money lenders – and no-one really likes their lenders, do they?  And if we give them a grant, because no one else will lend them money – well we are almost certainly setting them up to fail.  If their business idea was inherently profitable they would not need to come to us for a grant.

NB actually setting up a grant or loan service can be hard.  Instead, do a deal with a local credit union and get them to work ‘under your brand’.   This way you get all of the upsides without having to actually do any of the dirty work.  Never signpost people to independent sources of finance and investment.  This risks your client seeing you as the good guys and them, the evil moneylenders, as the bad guys.  Of course if your long-term goal of depressing enterprise culture is to be achieved then you need to be perceived as the bad guys – so bring the finance guys under your brand.

  • Now be patient

That’s it.  Now sit back and watch the results of your labour come to fruition.  You have encouraged perhaps a thousand people to start businesses.  Of course, some of these would have started their businesses anyway.  And some will expect to work all hours to get things working well.  But many, if we are lucky a majority, will be anticipating some sort of cake walk to entrepreneurial success.

And so the magic starts.

The demand for many hours of hard work kicks in.  The money flows out, and our trap is sprung.  We may have had to put up with a short-term spike in the start-up rates (it is unlikely that many VAT registrations will occur as a result of our MBA Lite) but now we can expect the start-up rate to quickly fall away again.

We now have a small army of failed and failing entrepreneurs in our community, with neighbours and friends talking about their latest entrepreneurial failure, trying to service their debts and walk away from their ‘dream business’ turned nightmare.  If you have done your work well perhaps loan default rates could be significantly above 50%.  We do not need to promote these failures.  Indeed we can be portraying them as successes to ensure that we recruit another tranche to our MBA.  The entrepreneurs will collude with us in portraying their success – but the community will recognise and spread the truth.  That enterprise is hard and inherently risky, and that in spite of all the support available the decks are stacked and success often remains elusive.

But what, I hear you say, of those that ‘succeed’.  Aren’t they walking adverts for the entrepreneurial dream?  Well, actually, No.  Most of them will be in the ‘working like a dog for not much money’ phase.  Even those on the road to entrepreneurial success (typically by way of a start-up failure or two) will be like government sponsored health warnings against the dangers of an entrepreneurial life style.

  • Commission a Mid Term Evaluation

It must be glossy and full of warm words and smiling faces.  Don’t worry, even your most miserable and hate filled entrepreneurs will be prepared to smile for your cameras as you explain to them that many potential customers will read this report.  If possible get an evaluator with a double barrelled name and a decent reputation to undertake the evaluation.  They will understand the politics of the situation and can be relied upon to be sympathetic.

  • Avoid producing lists of the entrepreneurs you have helped and the businesses you have started

Such lists can be problematic.  People who are interested in enterprise in their communities might ring up some of your clients and find out whether they are living the dream or not.  If you are wise each of the clients will have been helped by several of your partners and will have been counted more than once.  Such double counting can easily be hidden away in a database.  Indeed we can blame it on the IT system.  A published list is much less forgiving.

  • Get Out Early

Ideally after a 2-4 year campaign such as this you should now withdraw your sources of advice and support.  If you are lucky you will be able to blame this on central government cuts and ‘The Recession’.  Don’t worry the long-standing enterprise support organisations such as the Enterprise Agencies or Business Link won’t be able to pick up the slack – they are already stacked out.

FAQs

Q: We have spent several millions refurbishing old buildings in deprived areas as ‘enterprise centres’ and have helped establish Development Trusts and CICs to run them.  Is there any danger that these might serve to promote enterprise in areas of deprivation?

A: Relax!  It is true that you have spent millions that you could have held onto – but it is unlikely that you will have done any real harm to our mission of depressing enterprise in deprived areas.   As long as you have built in lots of overheads (Victorian listed buildings that are inherently energy inefficient, combined with generous staffing and ‘architectural’ use of atria and ‘overpriced shared working space’ should suffice).  Unless you make the mistake of offering really competitive prices for decent office space with easy terms you are not going to fill up with local sustainable businesses capable of paying their rents consistently.  This mistake is almost impossible to make as if you should, no doubt unwittingly, provide any meaningful competition to the private sector there will be howls of complaints about anti-competitiveness.

NB leave the buildings with a legacy investment so that they can sustain themselves for a year or two after you have gone.  This way you may avoid some of the blame for commissioning a white elephant.

As the poor CIC or Development Trust pursues ‘break even’ it will have to forget its social mission and, at worst, the car park will fill up with BMWs, Audis and 4x4s as entrepreneurs from  out of town recognise that their are deals to be done on some sexy workspaces.   Or they may shift their focus from ‘enterprise centre’ to ‘conference centre’.  Or the car parks (and bicycle sheds) will remain stubbornly empty and after many months or years of support the centre will die a long and lingering death.  In most of our communities this trajectory can still be seen playing out in versions of ‘enterprise centres’ from the 70s, 80s, and 90s.

You may find that some claim the Enterprise Centre gives local people something to aspire too and that this will somehow lead to an entrepreneurial revolution.  Again Relax.  Go and talk to the operations manager in any of the older incarnations of the enterprise centres.  They, their low occupancy rates, and their key tenants running government programmes, will testify that no such enterprise revolution is likely to occur.

Q: We have executed the plan perfectly.  Does this mean that we can take the foot of the gas?

A: No!  People are inherently enterprising.  As soon as you stop, the recovery starts.  They start to make progress again.  Luckily it tends to be slow and pain staking but it happens.  You must be prepared to re-brand and relaunch the whole project again at least every 10 years.

Q: Hang on a minute!  We have done some or all of the above in the name of encouraging enterprise in deprived communities.  Are you saying that we have got it wrong?

A:…Well of course only time will tell.  But in short, Yes.

Filed Under: enterprise, entrepreneurship, management Tagged With: community development, development, enterprise, enterprise coaching, entrepreneurship, evaluation, management, operations, strategy

Never Teach a Pig to Sing

June 4, 2010 by admin

Teaching a Pig to Sing...

Never teach a pig to sing.  It frustrates you and annoys the pig.

Mark Twain

Yet this is often what we try to do.

It is not enough that we find a wonderful artisan with a great product.

No, we also expect them to be great marketers and financial managers too.  We may as well ask them to walk on water while we are at it.

We try to teach the pig to sing.

Instead we should be helping the pig to be the very best pig it can be.

To become the very essence of pigginess.

And we should show the importance of finding someone who is able to market and sell their products and services and to make sure that their financial management and planning is robust.

The most common objections to a team based approach to enterprise?

‘I can’t afford to hire anyone’,

and

‘I must learn to do all of this if I am to be a real business person’.

One of the best things that the coach can do is to effectively confront the pig with its limitations.

Tell it to give up the vocal coaching and find someone else to sing for their supper.  And it need not cost much at all – certainly to get started.  It is nearly always possible to find someone who will work with you for nothing, or for commission, or for equity if they really see what a beautiful pig you are….

Filed Under: enterprise Tagged With: development, enterprise coaching, enterprise education, entrepreneurship, training, transformation

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